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Review summary
Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable
I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company
What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring.
They kept us updated and the delivery was within a couple of days.
Blochairn staff, Conor, Samuel & Bobby were amazing.
Terry Owen, you should be ashamed! I detest having to leave bad feedback but it was left to me to chase EVERYTHING! Ordered and supposed to have delivered for a job on the Friday. Didn't arrive, changing the whole job's dynamic. Customer services advised that someone was "supposed to have called but didn't" and that the order would arrive the following week. The items arrived but the check had not been done and there were 4 fewer flags. 2 of the delivered flags were broken. Also, ordered 60 online, but was told on the Monday after Friday's failed delivery that the items came in either 50 or 100!! I explained I had ordered and paid for 60 and that is exactly what I would be getting. The adviser went off to "see what he could do" making it out as though he was doing me a favour, coming back later that day to advise that 60 would be delivered (this was before the wrong amount arrived). I was advised that the remaining few would be delivered later that week, but needed a day for my client. They had to be ordered in and was told someone would deliver to the address. I received a call when the product had come in to advise that I could "go and pick them up". Absolutely mortified. I explained again that I was told, by the same individual, that he or someone from the depot would be dropping them off and as such, that is what was going to happen. Given that, they delivered 6.
It caused an enormous issue with contractors and would ask for a large discounted refund for all my time and effort in having to deal with this, including ringing the 0844 number which is expensive, and having to pay extra for contractors to come back on different days, while also having to order new grass owing to having to walk over it so much to sort the patio.
Once this is done, I shall see what is offered and shall write another review after.
The service was great, delivery was good, sleepers were generally good but banding for transit crushed edges and there was some splitting on edges, could be handled better. Didn't stop me buying a couple more.
Generally very good. However having placed my order 'on line' I expected some e mail communication to firstly confirm my order and then to tell me when i could expect delivery.
On both occasions no e mail, which meant on both occasions I had to telephone the local depot to ask.
The local depot were very helpful and able to give the delivery dates.
I will in future deal directly with the depot.
Stained coping stone delivered obvious defects useless unhelpful staff in denial about their responsibility to customers I had to make 5 phone calls over a week to progress the complaint no stock to replace the bad stuff and finally got a refund.
Excellent Service. Went into the Penrith branch to find some gravel for our garden. From being approached in the yard by the very friendly and professional staff member to the first rate delievery service the experience was an example of excellent service. It was obvious that the staff were dedicated to helping the customer find exactly what they needed, well done!
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