Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

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Showing 671 - 680 of 989 reviews
MS
5 out of 5 stars

Excellent service and product

Excellent service and product

Date of experience: September 24, 2018

A

Ali

US

5 out of 5 stars

Great Service!

I have used them before, ordering online even though the Winford branch is not far and their system is quick and easy to use. Their prices are competitive and the delivery people are always friendly and considerate! Well done and keep up the good work!

Date of experience: September 23, 2018

RI
5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. Delivery driver friendly and accommodating. Prices competitive. Will use again. I enjoyed the open day and my free hog roast bun. One little thing. I ordered on line but my local depo did not stock all of my order so I had to wait a while for it to be ordered into the depo. In future I will go to the store to order.

Date of experience: September 21, 2018

PH
5 out of 5 stars

Always get reasonable service from…

Always get reasonable service from their Bolton branch. First time I've ordered on line. But, No pre delivery phone call. Just luck I was in 10 mins before delivery. No mind. Job done.

Date of experience: September 21, 2018

BW
5 out of 5 stars

Fabulous customer service

Fabulous customer service . Prompt delivery and very efficient, helpful delivery drivers . What more could you ask for ?

Date of experience: September 20, 2018

MI
5 out of 5 stars

On time good quality delivery.

On time good quality delivery.

Date of experience: September 19, 2018

DH
5 out of 5 stars

Following on from my previous…

Following on from my previous frustrated email... I received a few missed calls from Chris at Huws Gray. We talked about all the issues that had been experienced, as per my previous email. It is very rare for me to leave bad feedback but the customer service after my issues were addressed. They were not just addressed, but the company have helped me to sort the problems caused as a result of what occurred. Customer services could not have been better, if so in fact, they exceeded every expectation. Kudos to you, Terry Owen. As a result of Chris' knowledge, expertise and genuine compassion for what had occurred, I wish I could retract my previous review. Ultimately though, many companies do the minimum they can to rectify a problem. Huws Gray have gone above every expectation. Being a Corporate Director for one of the main 5 banks, I shall recommend the company to anyone. Mistakes happen, but it's what you do about it that matter and I cannot praise them enough. I shall be using them for every job in the future. Chris was kind enough to even give me his personal number for future business. Absolutely great guy and genuinely cared. Thanks Huws Gray for rectifying the initial problems and look forward to working with you in the future.

Date of experience: September 18, 2018

kg
5 out of 5 stars

Fantaboulas

Excellent from online order to delivery to exact location on my drive πŸ‘

Date of experience: September 17, 2018

P
5 out of 5 stars

Great knowledge in the shop and helpful…

Great knowledge in the shop and helpful cheerful delivery drivers.

Date of experience: September 17, 2018

KJ
5 out of 5 stars

Spot on price and helpful friendly…

Spot on price and helpful friendly delivery driver, plus quality product

Date of experience: September 17, 2018

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