Huws Gray
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Following on from my previous…
Following on from my previous frustrated email... I received a few missed calls from Chris at Huws Gray. We talked about all the issues that had been experienced, as per my previous email. It is very rare for me to leave bad feedback but the customer service after my issues were addressed. They were not just addressed, but the company have helped me to sort the problems caused as a result of what occurred. Customer services could not have been better, if so in fact, they exceeded every expectation. Kudos to you, Terry Owen. As a result of Chris' knowledge, expertise and genuine compassion for what had occurred, I wish I could retract my previous review. Ultimately though, many companies do the minimum they can to rectify a problem. Huws Gray have gone above every expectation. Being a Corporate Director for one of the main 5 banks, I shall recommend the company to anyone. Mistakes happen, but it's what you do about it that matter and I cannot praise them enough. I shall be using them for every job in the future. Chris was kind enough to even give me his personal number for future business. Absolutely great guy and genuinely cared. Thanks Huws Gray for rectifying the initial problems and look forward to working with you in the future.