Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

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Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

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Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

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Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

993 total • Write a review

Showing 491 - 500 of 989 reviews
I

Used twice, highly recommend

They brought the materials on time, it was good quality. Reasonable prices, cheapest we found but with no loss of quality. Would recommend

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CH

Great service with helpful & friendly…

Great service with helpful & friendly staff from ordering through to delivery. We are in a remote area with limited road access, the delivery driver phoned for instructions prior to delivery and was brilliant, we'll definitely use this company again, thank you.

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AM

2 of the 3 posts were bent

2 of the 3 posts were bent

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AM

Friendly staff gave me a call to…

Friendly staff gave me a call to confirm order, delivery was quick and everything came as expected.

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mw

Terrible delivery experience

My order of a pallet of bricks delivered to my property went wrong - courier had items loaded in the back of a van (400+ bricks on a pallet). They had no way of unloading them so dumped them on the main road, leaving me to shift them. Huge delivery fee for a crane delivery which never happened. I’m sure if you’re a commercial company this wouldn’t matter, but I’m a residential customer who expects to get what I’m promised.

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RJ

Great customer service.

Great customer service. Recommended.

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ST

Good price but unfortunately..

Good price but unfortunately... a rather poor customer experience. Did not receive a phone call or email to arrange a suitable delivery date and/or time. When I ordered the product (x2 ton bags of slate) we advised that we required a call/email to arrange to be at home to take delivery due to gated access to property. However while at work I was told by a neighbour that it had been dumped by the roadside on the pavement outside my property! Therefore I was then stuck with the problem of moving 2 tons of slate onto my property by hand!! Very disappointing service to say the least.

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pw

Very professional nothing to much…

Very professional nothing to much trouble

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DC

Snail mail quicker than internet order.

Placed a reasonable order online with what I thought was the local branch, no receipt or confirmation that the order had been received. Sent a message via email the next day requesting information regarding further purchase of 4 items, 48 hours to respond and only addressed 2 of the items ( quick quote! Ha!) Still nothing regarding the order, further message via messenger 4 DAYS no response, had tried phoning, no answer. Phoned the local branch at Bow Street quoted the order number, that's not their order number explained the situation, there's a problem, NO SH.T! Sherlock , "it's on for delivery today but the vehicle is in the garage". Very apologetic eventually got the delivery that afternoon great helpful driver. Went back to messenger asked " DOES ANYONE MONITOR THESE MESSAGES?" Got a reply the next day 06.04!!! apologising. DO NOT ORDER ONLINE AS THEY ARE STUCK IN THE 20th Century, deal directly with the branch.

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DK

Prompt delivery and product was…

Prompt delivery and product was good(sharp sand)

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