Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

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Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

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Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

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Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

993 total • Write a review

Showing 481 - 490 of 989 reviews
PG

Local and Convenient

First class service delivered promptly from a local depot.

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B

Very good

Good price, phone call to seat when good would be delivered, delivered at agreed time.

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MW

Excellent service.

Excellent service as previously experienced.

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vc

I ordered my items just before the bank…

I ordered my items just before the bank holiday and they rang and told me they would do everything they could to deliver my order to so I had them for the bank holiday and they did. Excellent customer service and great value.

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DE

first class thank you

first class thank you

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DD

The ease of purchase

The ease of purchase, the delivery were great, the communication about my order shocking, the payment site was the only confirmation not till I dug through fac's did I have any notion of potential delivery dates..

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MC

Paid online - still charged Cash on delivery!

Paid online - no confirmation of when delivery would be (despite request) When delivered, driver charged my vulnerable mother-in-law aged 86 cash on delivery of £25 (despite online payment already been taken). Then told mother-in-law that had I ordered direct from branch there would be no delivery charge. It then took me 3 separate phone calls on 3 different days to get the money back to her. - Communication between online store + branches is diabolical and really stressed out a vulnerable old lady.

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JD

Wasn't happy I had to wait a week and…

Wasn't happy I had to wait a week and half for my delivery and when it finally came I was told no chance my ton bag was not being placed in my garden and dumped it round the corner from where I lived. Good job there were council workers on my estate that helped because my order would be still round the corner. Not happy and won't be ordering from you again

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J

Excellent service.

Excellent service. Highly recommend this Company.

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