Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

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Showing 41 - 50 of 989 reviews
WR
5 out of 5 stars

Fantastic service

Great service once again from the Porthmadog Branch.Really enjoy visiting and having banter with the boys. Good prices,helpful staff when ordering materials,prompt delivery and very helpful once they arrive with the delivery.Keep it up!Diolch

Date of experience: January 7, 2025

DK
5 out of 5 stars

A great experience using Huws Gray…

A great experience using Huws Gray Harlow for our new bathroom and downstairs toilet. John Grosch the showroom manager couldn’t be more helpful with him bringing some pieces out personally. Product quality was excellent and look forward to using them when we start the kitchen.

Date of experience: January 3, 2025

MO
5 out of 5 stars

Everyone works hard and very helpful…

Everyone works hard and very helpful even over the phone but well worth a visit to your local branch

Date of experience: December 27, 2024

LD
5 out of 5 stars

On my recent visit to Huws Gray in…

On my recent visit to Huws Gray in March where I purchased 8 deanta internal doors I was treated to a most professional experience. From my initial contact with the office to the helpful yard staff who got me on my way quickly I have no hesitation in giving a five star rating.

Date of experience: December 22, 2024

C

Cat

US

5 out of 5 stars

I would use them again

I needed 2 bulk bags of green gravel which was tricky to find at a good price but Hues Gray Sleaford supplied it at a competitive rate, buying local to support local folks. Jake phoned to keep me informed as to when the delivery was expected. There was a delay and the date was changed due to a lorry breakdown, but they rang me to let me know. This was no problem, I'd originally said I needed it for early spring. The driver was lovely and the whole experience was problem free. I surprised by the negative reviews here, but I'd use them again

Date of experience: December 13, 2024

GC
1 out of 5 stars

WHITBURN BRANCH IS ...DIRE.....no…

WHITBURN BRANCH IS ...DIRE.....no customer service anywhere ....from paying at the desk to getting product, every one here needs training.... yardsmen especially ........

Date of experience: December 12, 2024

v
5 out of 5 stars

Fantastic customer service Kitchen Dept Gloucester

Jamie Hyam Showroom Manager in the Kitchen Dept at Gloucester was amazing. So polite and courteous and nothing was to much trouble. His knowledge was fantastic and really helped me find the perfect kitchen. I had visited a competitor company previously and the service there was shocking so was delighted to find Huw Gray. Very good selection of kitchens. Can’t wait for delivery.

Date of experience: November 12, 2024

DJ
5 out of 5 stars

Huws Gray lowestoft continually go…

Huws Gray lowestoft continually go above and beyond to provide me with a second to none service, with unbelievably quick and efficient deliveries. Robin is my usual go to sales assistant who's product knowledge and its application always amazes me and grateful for his updates on latest products. Highly recommend huws gray lowestoft for a friendly competitive service

Date of experience: November 11, 2024

AM
5 out of 5 stars

Huw Grays Hirebase

Huw Grays Hirebase. Needed a whacker plate quickly Simon at hirebase Oxford was soo helpful. When everywhere else was busy, Simon went the extra mile to call me if the equipment needed became free that day!! Great service.

Date of experience: November 9, 2024

CJ
1 out of 5 stars

Overpriced

Overpriced! Try somewhere else first before Huws Gray!

Date of experience: November 8, 2024

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