Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

All reviews

993 total β€’ Write a review

Showing 31 - 40 of 989 reviews
s
5 out of 5 stars

Brilliant branch at Skegness

We have just been into your Skegness branch and we was just so impressed by sharee and the other staff,they was just so helpful, very professional,knew what we was talking about ,very competitive quotes,they are a credit to your company,we will be returning now to get our bits from you in the future,we have never been somewhere, where they was so helpful.

Date of experience: February 28, 2025

DS
5 out of 5 stars

A delivery is a delivery

A delivery is a delivery! however when the driver is: professional, polite and friendly it makes such a difference. Well done Jason from Milton Keynes branch, in the words of my wife "he's a keeper".

Date of experience: February 26, 2025

mk
5 out of 5 stars

Spoke to David @ Huws Gray Aylesford at…

Spoke to David @ Huws Gray Aylesford at 4pm and he's organised the delivery for the next day Superb service Thanks David

Date of experience: February 19, 2025

SP
5 out of 5 stars

Always very helpful in all there…

Always very helpful in all there stores. Always willing to help. But mostly the main Llangefni yard. Never too much trouble ordering with them. I ask and they get it done straight away. Danny in the office is the man to go to

Date of experience: February 14, 2025

D
1 out of 5 stars

If there was an abilist company this is…

If there was an abilist company this is it. Blocked my disabled wife car in complained eventually got the bags of rubble removed next day same thing happened. Don't use these cowboys

Date of experience: February 8, 2025

ES
1 out of 5 stars

Customer service is appalling been…

Customer service is appalling been trying to deal with a problem since October no one ever calls you back. They've lost the forms will not be using this company.

Date of experience: February 4, 2025

RG
5 out of 5 stars

Excellent service @ March branch

I contacted Deb Harper of the March branch and she helped me to select a range of materials some of which were moved in from another branch they were very soon delivered by a very professional driver who expertly placed them exactly where I needed them I have had exactly the same experience at the counter and in the bathroom showroom. March branch is a credit to the company as a keen DIYer I have bought a lot of building materials and equipment over the years but the consistently good service delivered by March branch is very very encouraging.

Date of experience: February 4, 2025

dd
4 out of 5 stars

Great service

Called into the March branch today what a great service from Jack .He not only sorted all the fittings I needed he then helped me load them into my van .keep up the good work , pleasure to use your branch.

Date of experience: January 28, 2025

MS
1 out of 5 stars

Newmarket branch is pathetic

I went in this morning to buy 2 things. First walking around the yard looking for some timber I noticed staff look at me then move off the other way to avoid actually serving my. I walked into the warehouse to get a ticket where 3 of them stood there and didn't say a word and pretended not to notice me. I then had to go and ask for a ticket so I could actually pay for me goods. Then I walked into the store picked up some screws and went to the desk to pay. One person serving, but he was actually talking to his friend that wasn't buying anything. He noticed me standing there then went back to his conversation while looking back at me several times. Eventually another member of staff who had been sat at a desk looking at his phone got up and decided to serve me. Still no words though, he actually whistled at me. He said nothing while he served me and just pointed the card machine at me, then didn't offer a receipt. I thought about complaining to the manager about the attitude of his staff until I realised the guy serving talking to his friend was the store manager. I think I'll give them a miss from now on. Especially with a Wickes and a Travis Perkins within a 2 minute drive. Awful.

Date of experience: January 25, 2025

D

DRS

US

5 out of 5 stars

Braintree branch

Great and very friendly service from Braintree branch. Bought some garden gravel guard from them, good quality brand, given good advice, easy collection and simple to return excess that was not needed. Thoroughly recommend for assorted DIY needs.

Date of experience: January 18, 2025

Previous1β€’β€’β€’345β€’β€’β€’99Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.