Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

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Showing 301 - 310 of 989 reviews
MW
5 out of 5 stars

quick delivery and proffessional support

quick delivery and proffessional support

Date of experience: April 30, 2020

KS
5 out of 5 stars

30 years a Simmons customer.

I had been a customer of Simmons Builders Merchants for over thirty years, and the service was always spot on. The supply was always just right. The staff were a pleasure to see. When Huws Gray bought that business I thought things would go down hill, BUT, I have to say without any disrespect to "Simmons" in any way, Things have improved, in ways that cannot be explained, but it goes to show just how good it is to have a supplier like Huws Gray. Top job guys......keep up the good work

Date of experience: April 20, 2020

NJ
2 out of 5 stars

Not my favourite DIY store

Not my favourite DIY store. Mostly interested in serving tradesmen. One or two helpful staff though. Prices are very high compared with other Companies such as Wickes.

Date of experience: March 15, 2020

DH
2 out of 5 stars

Firstly it's very expensive compared to…

Firstly it's very expensive compared to other places but handy for me to visit as its the closest place near me by 30miles. I bought some cement in December last year and when I came to use it yesterday I found it very hard and full of lumps. After checking the expiry date I found it expired in October last year so basically they sold me old cement that is useless. They cleverly load it in the car for you so you don't notice. Won't be using again!

Date of experience: February 14, 2020

RC
5 out of 5 stars

I want you to give an enormous gold…

I want you to give an enormous gold star to your driver Richie Jones from Porthmadog who has just made a delivery to my smallholding up a VERY narrow track between stone walls . Have you ever seen one of your vehicles go through a nine foot farm gateway? It can be done!! Having got to the tiny farmyard he had to turn the lorry round avoiding two benches and a duck pond . He was EXEMPLARY ! And such a delightful, humorous, charming chap, meeting him made my day . He said he used to drive a fire engine in a previous incarnation, which made me wonder if you had plans to produce a pin up calendar , of your drivers ... like the Aussie fire fighters ...for next year . ? πŸ˜‚πŸ˜‚πŸ˜‚ If he is on the cover put me down for one.

Date of experience: February 4, 2020

KK
5 out of 5 stars

Bury St Edmunds team have won a loyal customer

I don't normally bother with reviews but my experience yesterday at the Bury St Edmunds branch was outstanding. I can't fault a thing. The counter staff were very friendly and helpful, and the chap who cut the ply sheets for me was on the ball and did a great job. Having used other timber suppliers, I was pleasantly surprised that at no time (being female) did anyone question my knowledge or skill. (In fact I was even complimented on the precision my cutting plan). Even while waiting for my partner to return to pick up the work, several staff members asked me if I was being served or needed any help. Not at all pushy, everyone at the branch seemed genuinely interested in their customers. Outstanding service and saved me time and money. Well done Bury!

Date of experience: January 31, 2020

BI
5 out of 5 stars

We are customers at Peterborough Branch…

We are customers at Peterborough Branch and cannot fault them. Always meets our needs, excellent service and great prices. The staff in branch are so helpful and friendly.

Date of experience: January 7, 2020

MC
5 out of 5 stars

Good service

Good price, prompt delivery, helpful friendly driver, and my plasterboards well protected in polythene. Thanks.

Date of experience: December 5, 2019

JD
5 out of 5 stars

Excellent service

Excellent service. Ordered 2pm delivered next day 9am. Will use again. Thank you.

Date of experience: November 22, 2019

WS
5 out of 5 stars

Excellent service thanks

Excellent service thanks

Date of experience: November 18, 2019

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