Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

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Showing 251 - 260 of 989 reviews
LH
1 out of 5 stars

Discusting attitude and customer…

Discusting attitude and customer service over the phone. Wanted a price on fence posts when questioned over sizing I got laughed at in a negative way and the man acted and sounded like I was taking up his time like he had better things to do. Sharp and rude. Quick to cut me off. Made me feel stupid. Huws grey Poulton..... Don't answer the phone if its too much like hard work. Try getting some manners!!

Date of experience: June 30, 2021

PD
1 out of 5 stars

No prices on the website

No prices on the website, poor in the 21st century

Date of experience: June 27, 2021

SH
1 out of 5 stars

This has to be a joke.

This has to be a joke. 42 minutes to buy a single short peice of wood. 20 minutes waiting to be let into the wood store area. Once in a brilliant, friendly but hastled guy sorted what I needed. Then 22 minutes clueing to pay. A marked absence of staff and they were ignoring all three of us waiting to pay. Everyone felt totally dismayed by the total disregard shown. Rubbish service.

Date of experience: June 24, 2021

D
1 out of 5 stars

Raised prices, ended free delivery.

This company took over Builders Supplies (North West) They have increased prices, sometimes by a third and stopped free local delivery unless you spend 100 quid.

Date of experience: June 20, 2021

JB
5 out of 5 stars

Exemplary Customer Service!

Just wanted to give a "shout out" for Matt in the Plumbstock Division of Saffron Walden Branch - a great guy who went above and beyond in sourcing a replacement radiator for me. Exemplary customer service with a smile... an example to all!

Date of experience: June 17, 2021

YW
5 out of 5 stars

Incredible service from Paul and Craig at Minera

I just wanted to thank and acknowledge the amazing expertise and incredible help I had today from Paul and Craig at the Minera branch of Hughes Grey. These gentlemen went above and beyond what anybody would expect of them. I have been a customer for 10 years at this branch and these gentlemen have always been incredibly knowledgeable, kind, patient and helpful to me but this is the first time that I have taken the time to write a review. Thank you both for your help today. Yvonne White.

Date of experience: June 10, 2021

MI
1 out of 5 stars

8am in the morning and the…

8am in the morning and the cement/concrete mixer from Huws Gray in Wrexham is right outside our hotel disturbing the guests; totally unacceptable and very inconsiderate

Date of experience: June 4, 2021

CJ
1 out of 5 stars

Yard staff at Shard Bridge are rude

Yard staff at Shard Bridge are rude and made me feel very uncomfortable. As a woman these places can be intimidating, however being asked "what the F* do you want" is somewhat beyond what I'd expect. Would not recommend. Will stick to B&Q

Date of experience: June 1, 2021

AB
5 out of 5 stars

Customer service

the wall saw broke so my timber was understandably delayed, but the way Denise in transport handled the situation was wonderful and we were able to complete the job on time. Absolutely full marks to Denise at Nuffield road

Date of experience: May 12, 2021

SW
5 out of 5 stars

Derby Branch are awesome

Derby Branch are awesome. Lads are just really helpful Kieran (spelling ?) last year was brilliant with us. This year massive shout out to Luke aka ginge went well beyond the extra mile today. Same if you ring always helpful. Can’t fault them πŸ‘πŸ»πŸ‘πŸ»

Date of experience: May 11, 2021

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