Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

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Showing 241 - 250 of 989 reviews
R
1 out of 5 stars

Would never use them again

Will not be spending with them again. After 2 months waiting on a custom made part to be told 2 weeks lead time and 2 months down the line still no part. Next week….next week, total bull sh!t On investigation with the company they had placed the order with it turns out they hadn’t even approved the drawing so the item hadn’t even gone into manufacture. Hopeless company

Date of experience: September 29, 2021

J
5 out of 5 stars

I have bought a bathroom from Huws Gray…

I have bought a bathroom from Huws Gray in Hay, Diane has been fabulous. Made the whole thing very easy. The bathroom is very good quality and they stored it for us. Will add a photo when the plumber has finished.

Date of experience: September 21, 2021

RD
5 out of 5 stars

Brilliant service.

Brilliant service. Driver was extremely helpful. Placing my order was simple. The price was competitive. Would recommend them. Many thanks

Date of experience: September 16, 2021

CG
2 out of 5 stars

Southport store, yard lads a joke!

Guys in shop fine. If you need any help from the guys in the yard, forget it, service is diabolical

Date of experience: September 10, 2021

DW
5 out of 5 stars

Professional and friendly

Professional, helpful and knowledgeable. Went for one item and was advised against buying, demonstrating a more suitable [and cheaper] product. Free delivery to boot. Thoroughly recommended.

Date of experience: August 20, 2021

DK
1 out of 5 stars

Avoid them

Avoid them, they are over priced on everything they sell if you don’t have a account with them. Robbing scum merchants.

Date of experience: August 14, 2021

AS
5 out of 5 stars

Mochdre Huws Gray

Once again Nathan at Mochdre pulled it out the bag and helped me find material from far and wide so I could finish my job off. Top quality service, always exceeds expectations.

Date of experience: August 6, 2021

AT
5 out of 5 stars

First class service with Ridgeons

Everything delivered, hassle free. Smashing driver / delivery man! He backed the lorry up the drive, expertly. Send thanks to him, didn't get his name.

Date of experience: August 5, 2021

J
5 out of 5 stars

Thanks Telford store very helpful and…

Thanks Telford store very helpful and well stocked store

Date of experience: July 16, 2021

GM
5 out of 5 stars

Friendly, helpful and very knowledgeable

Bought 2 velux windows from Uriah Woodheads Bradford in Feb, and came to fit them. Found a problem with one of the flashings and returned to branch who are now Huws Gray. Depot now looks amazing, user friendly, light bright, not dusty anymore and no more sheets in triplicate. Tony managed to find a replacement flashing at the other Huws Gray depot in Bradford and i bought that. Staff at both branches were so helpful, knowledgeable and friendly. Returned today to explain that it was my fault regards the flashing and needed to return one that i had opened. They didnt need to accept my return, could have charged me return fee but refunded me in full. Would definitely recommend this company even though they are based in Wales...!!! :)

Date of experience: July 12, 2021

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