Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

993 total • Write a review

Showing 231 - 240 of 989 reviews
AP
5 out of 5 stars

Excellent service at Clacton on Sea Essex

Phoned for quote for paving slabs,Jack was most helpful giving advice etc.We visited the branch at Clacton the next morning Jack was friendly as were his staff and yardmen.We ordered and were surprised when he stated the slabs could be delivered later in the day.The driver rung ahead to check directions, he was very friendly and craned the pallet to where we wanted them, no trouble at all. Well done Jack Lambert and the team, will most certainly shop at HuwsGray again.

Date of experience: March 22, 2022

T
1 out of 5 stars

Genuinely awful customer service from some staff.

The Hay on Wye branch is a mixed bag, some of the staff are friendly and helpful, others are just awful. By awful what I mean is the customer ‘service’ or lack there of. I have on numerous accessions been ignored whilst standing at the counter waiting patiently for a member of staff to stop chatting and messing around with their colleagues. Whilst others are simply unknowledgeable but display the big “I am” attitude appearing to try and show off to colleagues by attempting sarcasm to customers and being plain rude. The ‘service’ from behind the counter needs to change and the manager needs to control his staff and perhaps install in them they are there to be helpful, friendly and promote the company, as at present, it it not shining in a positive light. Should head office want further details of examples of this course of conduct I am happy to expand.

Date of experience: March 18, 2022

AR
5 out of 5 stars

Excellent service from the Caernarfon…

Excellent service from the Caernarfon branch. Ordered fence panels a week ago. Friendly chap phoned to arrange delivery that suited me. Panels promptly arrived on my chosen day. Helpful and friendly driver unloaded them and placed them neatly on my drive. Very reliable friendly service.

Date of experience: March 7, 2022

DB
5 out of 5 stars

WHY GO ANYWHERE ELSE? THEY DO EVERYTHING!

We Deal with Sarah Child’s in the Colchester branch. She has dealt with every request we have. As a startup company she has tailored our prices to things we often use, always assertive on email and even gets things delivered last min on same day. Wouldn’t use another company for our supplies. A++++

Date of experience: February 11, 2022

MG
1 out of 5 stars

Asked for a quote on bricks

Asked for a quote on bricks No reply Disgusting

Date of experience: January 31, 2022

C
1 out of 5 stars

bought skirting boards and architraves…

bought skirting boards and architraves in the bangor branch had them fitted after looking atr the board they were two diffrent boards not happy and they were expensive will not ues them ever again same boards in B&Q much cheeper

Date of experience: January 22, 2022

j
5 out of 5 stars

Since I've joined Huws gray the service

Since I've joined Huws gray the service is very good and I'm very pleased with the service and the quality

Date of experience: December 4, 2021

DE
5 out of 5 stars

Excellent service

Very happy with the service I received from the very helpful Timothy at the Winsford depot, especially when I hadn't quite got my measurements right when ordering replacement fence panels. Happy to recommend the company

Date of experience: November 29, 2021

MC
5 out of 5 stars

First rate service

Would particularly like to thank Rob at the Flint Depot for his excellent job when I purchased some internal doors. Nothing was too much trouble from quoting to delivery. Even when I requested changes to delivery dates he maintained his sense of humour. Thanks again Rob. All the staff I had contact with were friendly and helpful.

Date of experience: November 23, 2021

i
5 out of 5 stars

Stephen on chat system was really good

Stephen on chat system was really good. Fast response to query - saved me a lot of time

Date of experience: October 12, 2021

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