Huws Gray
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Genuinely awful customer service from some staff.
The Hay on Wye branch is a mixed bag, some of the staff are friendly and helpful, others are just awful. By awful what I mean is the customer ‘service’ or lack there of. I have on numerous accessions been ignored whilst standing at the counter waiting patiently for a member of staff to stop chatting and messing around with their colleagues. Whilst others are simply unknowledgeable but display the big “I am” attitude appearing to try and show off to colleagues by attempting sarcasm to customers and being plain rude. The ‘service’ from behind the counter needs to change and the manager needs to control his staff and perhaps install in them they are there to be helpful, friendly and promote the company, as at present, it it not shining in a positive light. Should head office want further details of examples of this course of conduct I am happy to expand.