Review summary

Huws Gray receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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LB
Avoid!!

Enquired about prices for door and window over a year ago and still awaiting a response. Then I asked for prices for 2 internal doors the same as the ones I had bought from them a couple of years ago. This company told me that they were awaiting on their suppliers to respond and that was the delay. Unbeknownst to them, I contacted these suppliers and found out that they had not been contacted by Huws Gray and didn't know anything about it. Meanwhile, I've been waiting over a year now to get a job done and told continuous lies about materials. Not a trustworthy company and no customer care - they don't want your business. If you can get materials elsewhere, do so. This company are not reputable

Great service

I get all my materials from Huws Gray Doncaster branch , service is great most of my orders are handled by Pam her help and understanding when ordering is the best, and is why i keep going back for my materials , well done she’s a credit to her company

Huws Gray Ruthin

Huws Gray Ruthin - straight forward, placed order, paid money, delivered quickly, tricky lift over the fence, polite driver, bosh.

Blochairn Huws Gray

What a great company to deal with, from the start of my order till the delivery, very knowledgeable, polite, and reassuring. They kept us updated and the delivery was within a couple of days. Blochairn staff, Conor, Samuel & Bobby were amazing.

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All reviews

993 total • Write a review

Showing 11 - 20 of 989 reviews
JH
5 out of 5 stars

Doors

I recently ordered some internal doors from the March store .Deb was extremely helpful and when I changed my mind several times and asked her to give me numerous quotes nothing was too much trouble .Even when the door supplier sent the wrong hinges she contacted them to get them replaced quickly . I’d also like to mention Neil who has been extremely helpful on another item I recently ordered . Great service from all the team and I wouldn’t hesitate in using them again Julie

Date of experience: June 1, 2025

C
1 out of 5 stars

Goods not received won't refund

Placed an order for a small fan controller on 23rd April 2025, by 13th May the order had not arrived , contacted the branch manager Glasgow , who assured me after some several emails and proof I actually placed the order [ I would have thought there website would have shown that ] said the refund £35 was processed on the 16th May , this was not the case send email no reply , and today another email 31st May requesting refund. Poor customer service won't be buying from again.

Date of experience: May 31, 2025

GV
5 out of 5 stars

Just would like to say a big thank you…great service

Just would like to say a big thank you to Paul from the Market Rasen branch so so helpful and thank you for getting my wood delivered on time . First class service . Cheers Paul . Gary Normanby by Spital

Date of experience: May 25, 2025

PW
5 out of 5 stars

Flint store is BRILLIANT!

The staff are always friendly, happy to see their customers and extremely helpful. They know their shop and stock well and are always willing to show you where what you ask for is stored. Would recommend the Flint store staff to anyone!

Date of experience: May 24, 2025

EH
1 out of 5 stars

Calne branch is a joke

Calne branch is a joke. Unwelcoming, ignorant people sitting at their desks in the shop and cannot lift their buts when customer walks in. They are too busy and too precious. I`ve spent thousands of pounds at the branch and still experiencing very rude approach. If they finally decide to serve you, no help in the yard or lifting a bag of sand or cement in the car. "You supposed to help me!"- that`s what you get, if you ask for help. Unbelievable...

Date of experience: May 21, 2025

AK
5 out of 5 stars

Huws Gray Wrexham

Great experience at Huws Gray Wrexham on the showroom side. Suzanne, Lin, and Ryan are all fantastic and knowledgeable. Would 100% recommend anyone upgrading their bathroom or kitchen to visit here.

Date of experience: May 20, 2025

kS
1 out of 5 stars

April 2025

April 2025: I had a terrible experience with Huws Gray when trying to return unused patio slabs. Although I paid for the items with my own card, the purchase was made under my builder’s account. When I requested the invoice needed to process a return, they refused to provide it for over two weeks saying GDPR — simply because the builder’s account was used, despite me being the one who paid. After finally stating my intention to return the slabs, I was then informed that the 28-day return window had expired — a delay entirely caused by their own inaction. It feels like a deliberate attempt to block the return and keep the money as they surely paid commission to the builder who has not completed the job too. This is not just poor service — it borders on extortion. I expected a reputable company to act with more transparency and fairness. I will not be purchasing from Huws Gray again and would caution others to be very careful if dealing with them.

Date of experience: May 17, 2025

J
1 out of 5 stars

HUWS GRAY MARCH

HUWS GRAY MARCH! AVOID AVOID AVOID. Yard lads were spot on I was impressed until I got into the shop. EXTREMLY SLOW SERVICE! When I finally got served. The young lad on the front hadn't got a clue what he was doing. No idea where anything was or what it was. When the scottish woman decided to help she was very rude. I got 5 plots to build and wanted to give these guys a go as new to the area and had tried travis in Chatteris had had a great experience. BIG MISTAKE that was. I won't be returning. WORST MERCHANTS EVER! Been in the trade for 20 odd years down south and expanding up here. DONT WASTE YOUR TIME GOING THERE. Should be called RIP OFF GREYS.

Date of experience: May 15, 2025

KB
5 out of 5 stars

Huws Gray in Alford

Huws Gray in Alford, Lincs. Always helpful to an enthusiastic amateur even when I am buying small amounts of material. I have had stuff delivered before and it is done promptly and at a very reasonable price. They carry a great range of stock n a large yard. To all the staff - Thank you!

Date of experience: May 14, 2025

M
5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish! I placed my order with Robbie, confirmed details with Katie, and followed up the next day to clarify delivery time—Andy was incredibly helpful. On delivery day, Alex brought the floorboards right into my home with care and professionalism. Every single team member I interacted with was helpful, friendly, professional, and efficient. It's such a pleasure to have a company of this caliber in my local town. Highly recommended!

Date of experience: April 25, 2025

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