Humana receives generally positive feedback from its customers, particularly for its Medicare Advantage plans and comprehensive benefits. Reviewers appreciate the reliable coverage, especially for dental, vision, and prescription needs, with many noting the efficiency of the claims process and helpful customer service. The Go365 wellness program also garners praise for its rewards and gym discounts. However, some consumers express frustration with billing issues, citing multiple errors that require extensive follow-up. Additionally, there are mentions of a limited network of specialists and challenges with the prior authorization process for medications. Overall, while there are areas for improvement, particularly in billing and network size, the majority of users are satisfied with their experience at Humana.
2 weeks ago
Happy with most aspects of my Humana plan but wish they had more specialists in my area. Had to drive 45 minutes to see an in-network dermatologist. The coverage is good once you find the right doctor... See more
2 weeks ago
Really impressed with their Go365 wellness program. You can earn rewards for healthy activities and the gym membership discounts are a nice bonus. The health insurance coverage has been reliable too,... See more
2 weeks ago
Had to call about my Medicare Advantage plan and the representative was incredibly helpful. She walked me through all my options and helped me understand my benefits better. The hold time was reasonab... See more
2 weeks ago
My health insurance through Humana has been reliable for the past two years. Claims get processed quickly and my doctors are all in-network. The website could use some work though - it's not very intu... See more
Happy with most aspects of my Humana plan but wish they had more specialists in my area. Had to drive 45 minutes to see an in-network dermatologist. The coverage is good once you find the right doctors though.
Really impressed with their Go365 wellness program. You can earn rewards for healthy activities and the gym membership discounts are a nice bonus. The health insurance coverage has been reliable too, with most of my claims processed without issues.
Had to call about my Medicare Advantage plan and the representative was incredibly helpful. She walked me through all my options and helped me understand my benefits better. The hold time was reasonable and the whole experience was positive.
My health insurance through Humana has been reliable for the past two years. Claims get processed quickly and my doctors are all in-network. The website could use some work though - it's not very intuitive when trying to find specific information about coverage.
Chose Humana for Medicare Advantage after comparing several options. The dental and vision benefits included in my plan are better than what I had before. Happy with my decision overall.
My employer offers Humana and it's been adequate for my needs. The prescription coverage is decent and routine care is well covered. Sometimes the customer service wait times are longer than I'd like, but the representatives are knowledgeable when you do get through.
Had surgery last month and Humana handled everything efficiently. No surprise bills and the pre-authorization went through quickly. Very satisfied with how they managed a stressful situation.
Been with Humana for about 18 months now. The monthly premiums are competitive and I like that they offer telehealth options. My only complaint is that some specialists require referrals which can slow things down when you need care quickly.
The Humana app makes it easy to check my benefits, find doctors, and track claims. Much more user-friendly than their website. Customer service has been responsive when I've needed help.
Switched to Humana Medicare last year and couldn't be happier. The prescription drug coverage has saved me hundreds of dollars and their wellness programs are actually useful.
The health coverage itself is fine, but I've had multiple billing errors that required several phone calls to resolve. It's frustrating when you're paying for a service and have to spend your own time fixing their mistakes.
Overall satisfied with my plan but the prior authorization process can be frustrating. Sometimes it takes weeks to get approval for medications my doctor prescribed. When everything works smoothly though, the coverage is comprehensive and affordable.
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Humana is a health insurance company that provides Medicare Advantage, Medicare supplement, and commercial health insurance plans to individuals and groups. The company offers various healthcare services and benefits administration, serving millions of members across the United States. Humana focuses on health and wellness programs alongside traditional insurance coverage to support member health outcomes.
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