Excellent service
Nice, quick and easy process from ordering to delivery, delivery driver very helpful and placed exactly where I wanted it. Will definitely use again
3.9
Great
1,000 reviews
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Review summary
HSS ProService has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Very poor service and still waiting for…
Very poor service and still waiting for refund. Changed collection venue at short notice, delivered in error and failed to specify when booking that venue closed for returns at weekends. Customer service poor until I finally (after about 2 hours managed to find someone who understood the issue and he was excellent)
Late delivery, no refund.
The machine was cross hired through another supplier, I asked for the machine in the morning on Friday and it didn’t turn up until 16:40 that day, so I effectively lost 1 days hire I’d paid for. I was lied to constantly by the supplier when I called up to get an ETA, first it was 10am, then 12:30, then 3pm. I called HSS and they assured me I would be refunded for that days hire. When it came to the collection day on Monday the supplier didn’t collect it, I called HSS and they chased them arranging for it to be collected on Wednesday. I then got a call on Tuesday by the driver saying he was there to collect it. I was at work so couldn’t do anything. I then received an email and charge for “failed collection”. Again I called HSS, they eventually refunded the failed collection charge but still did not refund the lost days hire. Miraculously the person I spoke to had no knowledge of this there were ‘no notes on the system’. I offered to provide cctv footage to confirm delivery times etc but they wouldn’t accept this. HSS refused to refund that lost days hire.
Well presented course by Andy
Informative well presented SPA course by Andy in Gateshead. Took a lot from the course, easy to follow and intersct with instructions.
Company details
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Contact info
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Website
www.hss.com
All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
AM
Equipment and delivery was great.
Equipment and delivery was great. However, still waiting for my deposit back. Contacted several times, both via phone and email, and told an additional fuel cost of £36 pounds was required. That's fine, but my deposit was £100, so could easily be deducted, as confirmed on a call. Told to email the operations team, and had radio silence for a week
Date of experience: July 8, 2025
NH
The order wasn't delivered
The order wasn't delivered. 10 days went past before I remembered I was expecting it, so, a week late. It then took 3 days of phone calling and emails before the delivery was finally made ~16 days late. It wouldn't have happened without me chasing, their excuse was that they couldn't 'get hold of me' to deliver but I work from home and was at home every single day between ordering and delivery.
Date of experience: July 8, 2025
HC
Quick and easy delivery
Quick and easy delivery. Great competitive price.
Date of experience: July 8, 2025
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