Howards Estate Agents has mixed reviews from customers. Customers particularly appreciate professional and service, though some mention concerns about communication and customer service.
This is a fantastic company when looking for rented accommodation. The whole team is super helpful. Mia especially was so helpful, calling me whenever a house became available, and emailing properties. Would definitely use this company again, should I need to.
Having a minor issue with rental documentation Lara responded quickly in a professional manner resolving the problem, as a landlord of 14 years the service is first class.
I was speaking to a lovely lady called ayesha who was so helpful and very professional regarding my housing needs I just want to say this firm is so good and everybody I spoke to were very nice. I would recommend this firm to all my friends especially ayesha thank you so much
Poor customer service. Left 3 messages ,been trying to speak to the Gorleston office for 3 hours!. I would not trust them to sell for me or manage a rental.
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www.howards.co.uk59 total • Write a review
I used Howard's to let my property in Lowestoft. I asked when I went in for information how much notice I should give to take back management as my husband had a heart attack and I couldn't manage it myself temporarily. I was told I could take back management without notice. I went ahead explaining I didn't have a printer and wanted the contracts in paper format. They were never sent and reading small print on my phone was impossible. When I tried to take over my property I found that in the very small print I had to pay one month's rent plus vat to take it back. I was furious as there had been no house checks done by Howard's as they had agreed under full management. The carpets were ruined. They threatened my tenant even after I took control back clearly in writing and I told had them clearly they were not to have any more to do with it. Finally they totally lost my keys. They sent me a £100 bill for a resume of what they had charged me in fees for a year to. Definitely do not use and if you do really read every word of the small print, check your own property and be prepared to have your tenant worried for money not owed. Also to have to change all the locks when they loose your keys! Don't go there.
Date of experience: January 3, 2022
Highly recommended. I have just purchased a house via Howards Great Yarmouth. Daniel Denney, Hayley.Burton-Pye, Carina and the team have all been absolutely brilliant from moment I started viewing properties to having a offer accepted through to completion. This wasn't a straightforward purchase as there were a few very frustrating obstacles due to other matters not related to them. They did everything they could to help. This team were super helpful no matter who answered the phone they all knew what was happening and gave frequent updates with phone calls and emails. Always professional and always extremely helpful. I would definitely purchase or sell via them again. Thank you all very much for facilitating the purchase of our dream home.
Date of experience: October 7, 2021
US
Beware Howards Estate Agents are untrustworthy do anything to get a quick sale repeatedly acting on their own behalf unprofesional and totally out of order are sharks only interested in killing off to get hands on your property proceeds. Dont be taken in by sales talk are not to be trusted ...
Date of experience: August 24, 2021
Went to the gorleston office meet Georgia really friendly and professional made us feel at ease , nothing to much trouble would highly recommend
Date of experience: August 2, 2021
Just pulled out of buying property through Lowestoft branch, dont support buyers at all, poor communication and have not even contacted us to ask if they can help resolve issues that they are fully aware of, or to see if they can assist with finding more suitable property, GO ELSEWHERE if possible
Date of experience: May 24, 2021
US
Just a quick thank you to all the team at Howards Property Management at Gorleston on Sea branch for all the help during these difficult times. Particular mention to Sarah Baldry for all her assistance in sorting out problems with the houses and finding tradesmen, getting quotes etc. All done with efficiency and a big smile, nothing too much trouble.
Date of experience: March 23, 2021
Unbelievable!!!! Phoned and explained I was looking at a property on-line, but was unhappy at the price as the lay out clearly required remodelling. Called "sir" even though my voice is clearly female. I hung up.
Date of experience: September 9, 2020
I purchased my property through Howard’s and had such a positive experience that I decided to sell with them too. The team at Howard’s sold my property in just a couple of weeks. They provided thorough feedback after every viewing and made the process stress free with their excellent communication throughout the whole process. Couldn’t recommend highly enough - thank you!!!
Date of experience: July 31, 2020
