B&B HOTELS has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
B&B Hotel in Gotha 29.4.-4.5.25 gebucht doppelte Abbuchung da angeblich ein Kartenfehler Falsche Rechnung doppelte Parkplatzgebühr Parkplatz angeblich kostenlos Mehrfache Mahnung btr. Rücküberweisung nun schon seit 2,5 Monaten ständige Vertröstung , KEIN Ansprechpartner Einschaltung eines Rechtsanwaltes
probleem is dat ze alleen kunnen boeken met creditcard. dus wij via andere weg boeken zonder. Daar werd dus erg moeilijk over gedaan, voor "deze"keer wilden ze ons toelaten. maar een volgende keer moesten we met creditcard boeken. Erg vreemd en zeer klant onvriendelijk, ze zat het goed te praten door te zeggen dat het computerprogamma zo werkt, wat raar is want vrienden van ons konden zonder problemen naar binnen.......
Unsere Erfahrung im BB Hotel Dortmund Messe ist sehr negativ. Wir dürften die erste Nacht im Auto schlafen, da der Mitarbeiter an der Rezeption vergessen hatte uns die Zugangsdaten für unser Zimmer zu schicken. Der Mitarbeiter hat uns gegenüber zugegeben dass er die Mail vergessen hatte. Das nächste Problem war, der check- in Automat konnte die Buchung nicht finden. Um das Problem zu lösen hatte man drei Tage auf den Kontakt mit dem Hotelmanager gewartet, so lange war unser Aufenthalt. Den hat das aber wohl nicht interessiert. Nach einer Woche am 11.07.25 habe ich den Manager endlich ans Telefon bekommen und da war der Herr alles andere als Kundenfreundlich ,näher möchte ich nicht darauf eingehen. Für uns wird B&B Dortmund Messe nicht mehr in Frage kommen.
Alors que j'avais fait une erreur de date lors de la réservation en ligne, Francine nous a accueillis personnellement et a tout mis en oeuvre pour que notre réservation soit malgré tout validée, et ce même avec un petit plus ! Nous avons eu une chambre avec la climatisation comme demandée et la place de parking, mais un grand lit double au lieu de 2 lits simples. Un tout tout grand merci à Francine. Félicitation à elle surtout mais aussi à tout le personnel de cet établissement qui est très à l'écoute.
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The rooms are extremely small with no storage, no cupboard, no draws. Staff was friendly and it was clean and tidy
Date of experience: May 13, 2025
The temperature in the room was hot so I immediately complained with the concierge who very rudely told me that they did not switch on the airconditioning 4 the summer yet ( it was fhe 5th of April ha ha ha what a joke); if I was hot I should have opened the window, well, thank you for the precious advice! So I did it but it was a bad idea, there was noise coming from the traffic below ( a sewer cover was loose and every time a car passed there was an infernal bang) and screams and noises coming from the nearby commercial centre. All in all a hideous experience, I woke up next morning completely soaked in sweat, well, they could rename the place as the "best sauna in Madrid!" Never again B&B and don't go there.
Date of experience: May 12, 2025
Ja man sollte Leute was sich leisten zu können in Hotel zu übernachten als Pendler nicht vergrauen,so ist das Hotel OK,nur die Betten naja, für ein 4Stern Hotel mager,das Personal braucht man Geduld was man möchte
Date of experience: May 11, 2025
Avevo scritto una recensione su Villa Sofia a fara Novarese, non positiva,l'ho cercata ma non l'ho trovata, probabilmente è stata cancellata. Non mi sono trovata bene, posto poco accogliente dal punto d' vista umano, colazione non fatta in casa...troppa fatica Ho dovuto pagare tre giorni in contanti,poi per fortuna ho trovato un altro posto con gente buona e accogliente Mai più
Date of experience: May 11, 2025
WARNING: This review contains more than 256 characters! If you can read more than 256 characters without fainting like my younger students from FIU, then keep reading and chances are that you will learn quite a few things. This B&B ROISSY CDG hotel is about 20 minutes from ROISSY POLE by public transportation (bus 27 from platform D2 and bus 93 from platform E2), which is between Terminals 1, 2 and 3. To go back to the airport from Roissy Pôle the next day, you must take a free rail shuttle to go to Terminals 1 and 2. As for T3, you just go walking. Add a good 10 minutes from Roissy Pôle to T1 or T2, which is a long walk from the shuttle. You are already a good 30 minutes from your terminal, which is better than more than an hour that it took me last year from Paris Porte d'Ivry to CDG Roissy Pôle. Busses 27 and 93 run about every 30 minutes and it will take about 20 minutes to go to the hotel once you are in the bus. GET OFF at BUS STOP "VERGER". To go back to the airport, you just do the same thing in the opposite direction. Fare is 2.50 € (a/o April 2025...) and you can pay on the bus. Unlike bus drivers in Miami, here you can get your change back BUT ONLY SMALL AMOUNTS, like a 5 € bill. So don't expect to change a 50 € note in the bus! Of course, if you travel by limousine you don't need all this information about public transportation... But if you travel by limousine chances are that you won't be reading this review because you will be staying at the Hilton or the Sheraton, much closer from the airport, rather than this BUDGET HOTEL, good for a retired Professor like me who is just a couple of steps above the homeless guy! For professorship is not a profession but a priesthood. Like priests, professors work for room and board... In addition to those public busses, there is a shuttle from the hotel to the airport, but I took the public bus the next morning, since I had a weekly pass. For this hotel is in the middle of nowhere, surrounded only by other hotels. From "First Class" (that's their euphemistic name!) all the way up to Best Western and Novotel, they are all there! BUT nothing else. NOT a bar, NOT a shopping center, NOT even a gas station with a food point. There is a food Machine in the lobby of this B&B, for those who enjoy dealing with Machines, which is not my case. But if you have a transportation weekly pass (a must if you stay more than 3 days in Paris!) you can just leave your luggage and go back to Roissy Pôle, where there is a small Monoprix open daily (including Sunday) until 8:30 pm, with food, from cold and hot drinks and sandwiches to a salad bar. If you have a transportation pass, remember that you MUST VALIDATE IT EVERY TIME you take a bus, tram or subway. UNLIKE VIENNA (in Austria, not in the US!), where you enter the bus, tram or subway without validating your pass, in Paris you must validate it each time or you will get a fine. If you take 10 busses the same day, you must validate 10 times! As for the hotel itself, it is a modern construction and you enter your room with a combination, so make sure you don't lose it! Rooms are very small by US standards but quite big by European standards, especially in London, where you pay the price of the Miami Beach Hilton to sleep in what they call "single rooms", which are half way between a traditional English telephone booth and my smallest closet in Miami Beach! Since the 1970s I’ve slept in quite a good number of those closets! Of course, there is a small bathroom with a shower, a sink and a flushing toilet, the greatest invention of mankind. BUT THE MAIN THING about this B&B chain is their OUTSTANDING, HONEST, CANCELLATION POLICY: DAY OF ARRIVAL BY 7 PM. In an age where more and more hotels are adopting an outrageous cancellation policy of one (and even two days before arrival, like a Best Western Plus in Vienna, Austria!!!) such as the group ACCOR HOTELS (Ibis, Mercure, Novotel), where I was a loyal customer for more than a dozen years, with the GOLD status several years in a row, it is refreshing to see a hotel group offering such an honest cancellation policy of DOA by 7 pm! UNLIKE ACCOR HOTELS, who impose that outrageous cancellation policy of ONE DAY BEFORE ARRIVAL to all their hotels, from Ibis Budget all the way up to Mercure and Novotel, all over the world, from Vienna to Buenos Aires (I know it because I always check before each trip to see if they went back to their previous honest policy, but their new policy is still there, so they haven't seen me since 2023!), BEST WESTERN AND CHOICE HOTELS leave the choice to their members. So I only go to their locations offering an HONEST DAY OF ARRIVAL BY 6 or 7 PM CANCELLATION POLICY. BUT this B&B group offers the same excellent policy in all their French locations.
Date of experience: May 9, 2025
Nous sejournons 3 semaines. Le parking externe, la l’accès ne fonctionne pas régulièrement. Le petit déjeuner est particulièrement Cheap. Les agents d’accueil sont très aimables mais il n’existe dans cet hôtel aucun service : voiture coincée au parking : Aucun effort pour contacter les propriétaires, j’ai dû prendre un taxi pour me rendre au RER. Coût 30 €. Panne de glace : aucun acces au frigo. Plus d’eau chaude et aucune excuse ou compensation . Un bruit d’enfer dehors : chien qui aboie, gens qui discutent a 3 heures du matin, camion pizza qui aspire et nettoie en pleine nuit. Un établissement à fuir d’urgence.
Date of experience: May 5, 2025
Samen met een vriendin boekte ik last minut bij B&B Millingen aan de Rijn een kamer. Wij houden van aparte mooie plekjes en de foto's en reviews zagen er veelbelovend uit (al zie ik nu verder lezend dat er meer mensen ongemakkelijk waren). Daar aangekomen werd ons wat drinken aangeboden in de open keuken. De gastvrouw oogde nerveus en begon een heel verhaal over wie er nog meer allemaal zouden komen. Wij wilde eigenlijk naar onze kamer, onze spullen wegzetten en op pad gaan. Als de andere gasten er waren zou ze de uitleg van het huis geven. Wij vroegen of we eerst even naar onze kamer mochten, waarop ze "Nee" zei, gevolgd door een verhaal hoe zij het hier altijd deed en wat zij belangrijk vond. Zo was het de bedoeling dat we allemaal aan dezelfde tafel ontbeten, waar we alleen tussen 8 en 9 de tijd voor hadden. De gewone buitendeur mocht niet gebruikt worden, alleen de zijdeur die door haar eigen keuken ging, wat wij erg ongemakkelijk vonden. Toen vroeg ze of er nog vragen waren. Wij vroegen of we nu naar onze kamer mochten, waarop ze nogal bits zei:"Ja het is wel duidelijk dat jullie erg haast hebben, ik zal de sleutel geven". Toen we een kwartiertje later weg gingen, kregen we de deur niet open. Zij stond achter ons en liet ons even morren, waarna ze zei:: "Ja die deur zit op slot zoals ik al had gezegd, daar moet je zoals de meeste gewone mensen een sleutel voor gebruiken". Wij waren echt boos nu en voelden ons als een stel schoolkinderen terechtgewezen, omdat we niet aan de verwachtingen van de gastvrouw voldeden. Al wandelend besloten we hier de volgende ochtend niet te willen ontbijten. Bij binnenkomst onderschepte ze ons meteen en zei dat ze even met ons wilde praten, want dat we 'op verkeerde voet begonnen waren'. Ze legde uit dat ze er gestresst van van werd als iedereen op hetzelfde moment binnenkwam, maar dat wij van onze kant te gehaast waren. Zij wilde ons duidelijk maken dat wij hier ook een aandeel in hadden, wat ons totaal verkeerd schoot. Wij hebben haar duidelijk gezegd wat we hiervan vonden: Dat we ons beoordeeld voelde door haar en zij ons het ongemakkelijk gevoel gaf, niet aan haar eisen als gastvrouw te voldoen. Waar was hier het 'klant is koning' principe? "Prima als het anders gaat dan u zou willen, maar u kunt op z'n minst wel vriendelijk tegen ons blijven!" Kortom: een grote afrader, als je rustig met iemand samen wilt zijn en prijs stelt op je privecy. Verder: Het is een prachtig huisje en alles was netjes schoon en keurig ingericht, maar wel heel gehorig. En vooral: je blijft overal het gevoel houden in iemands privé ruimte te zitten.
Date of experience: May 4, 2025
A mio avviso non hanno cambiato le lenzuola. Ho trovato peli. Hotel a Port d'Orleans a Parigi.
Date of experience: May 4, 2025
US
B&B Mons Centre (ne vaut pas 3*) point positif : les réceptionnistes du soir devant géré des situations compliqués points négatifs : pb de logiciel : double facturation chambre 2 jours pas très propres : cheveux au sol salle de bain et tjrs present le 2eme soir, serviettes de bain avec des taches rouges, meme si lavés, anormal taches noires sur le sommier sur le côté. bruyant, les personnes n'ont pas de respect dans les couloirs, parlent fort dans la nuit, chambre cote rue bruyant avec les motos matelas pas agréable du tout, trop mou à s'enfoncer Séjour décevant
Date of experience: May 2, 2025
US
I’m writing this review with immense frustration and disappointment. I had to cancel my reservation at B&B Hotel Antwerp due to a sudden and serious health emergency involving my young daughter, who developed a high fever the day before our trip. As any parent would, I had no choice but to cancel our travel plans entirely. In the chaos of the situation, I accidentally pressed the cancellation button — only to be shocked by a full charge plus additional fees, with no option for a refund or even a partial reimbursement. Immediately, I reached out to both Booking.com and the hotel to explain the situation and to plead for some understanding or flexibility. Unfortunately, the response from the hotel was appalling. Not only did they refuse to show any empathy or offer a solution, but they also ignored my messages and calls. I was left without a reservation, without a refund, and without even the option to transfer the booking to a friend. The hotel effectively took my money, canceled my booking, and then disappeared from the conversation. This isn’t just poor customer service — it’s inhumane. Emergencies happen. Life happens. And the way this hotel handled my situation was cold, dismissive, and frankly shameful. Hospitality should be grounded in understanding and care, especially when guests are going through personal hardships. To the staff and management at B&B Hotel Antwerp: I hope you reflect on how you treat your guests in their most vulnerable moments. You may have kept my money, but you’ve lost trust, respect, and any future business — not just mine, but of anyone who reads this.
Date of experience: May 1, 2025
