B&B HOTELS
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I’m writing this review with immense…
I’m writing this review with immense frustration and disappointment. I had to cancel my reservation at B&B Hotel Antwerp due to a sudden and serious health emergency involving my young daughter, who developed a high fever the day before our trip. As any parent would, I had no choice but to cancel our travel plans entirely. In the chaos of the situation, I accidentally pressed the cancellation button — only to be shocked by a full charge plus additional fees, with no option for a refund or even a partial reimbursement. Immediately, I reached out to both Booking.com and the hotel to explain the situation and to plead for some understanding or flexibility. Unfortunately, the response from the hotel was appalling. Not only did they refuse to show any empathy or offer a solution, but they also ignored my messages and calls. I was left without a reservation, without a refund, and without even the option to transfer the booking to a friend. The hotel effectively took my money, canceled my booking, and then disappeared from the conversation. This isn’t just poor customer service — it’s inhumane. Emergencies happen. Life happens. And the way this hotel handled my situation was cold, dismissive, and frankly shameful. Hospitality should be grounded in understanding and care, especially when guests are going through personal hardships. To the staff and management at B&B Hotel Antwerp: I hope you reflect on how you treat your guests in their most vulnerable moments. You may have kept my money, but you’ve lost trust, respect, and any future business — not just mine, but of anyone who reads this.