Good communication
Good communication
4.3
Great
1,000 reviews
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Review summary
Home Telecom receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Pretty dogshit tbh
It was ok for the first few months, but then it required a network extender to work at the same efficiency. After that it was a massive fall in quality, it cannot work efficiently at any point in time anymore.
Liam was amazing
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
Mia was very patient and helpful.
Mia was very patient and helpful.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.hometelecom.co.uk
All reviews
1,000 total β’ Write a review
Showing 81 - 90 of 996 reviews
AW
Great service on the phone
It's the first time I've spoken to Home Telecom since they started working with Gigabit Networks, and I can tell you their service is massively better! I spoke to Sarah on the phone, and she was very helpful in identifying my issues. I'm very glad they're handling their support from now on
Date of experience: June 30, 2025
A
Impossible to cancel
Tried cancelling this for a week. Their website is atrocious, their live chat takes 20 mins before someone answers, then they want you to call in to cancel, but they don't answer the phone ... tell you that you HAVE to call because the promotions department want to offer you some deal that you don't want. Have just cancelled the direct debit. I paid premium prices for premium service ... turns out that it's not a premium service.
Date of experience: June 30, 2025
MG
Nice Man
The Man on the phone was so helpful and patient because I was looking after my Grandkids and they was fighting so he called me back so I could sort them out
Date of experience: June 28, 2025
YJ
Very efficient and helpful
Very efficient and helpful
Date of experience: June 27, 2025
MP
After what has been a stressful week ofβ¦
After what has been a stressful week of my Internet not working I spoke to Richard and within minutes he had spotted the issue and had it all working , The guy deserves a pay rise and not an extra bone for his dog
Date of experience: June 27, 2025
MA
Friendly helpful staff
Friendly helpful staff. Was previously a customer went elsewhere and come back due to a better service by home telecom although prices a little higher.
Date of experience: June 27, 2025
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