Good communication
Good communication
4.3
Great
1,000 reviews
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Review summary
Home Telecom receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Pretty dogshit tbh
It was ok for the first few months, but then it required a network extender to work at the same efficiency. After that it was a massive fall in quality, it cannot work efficiently at any point in time anymore.
Liam was amazing
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
Mia was very patient and helpful.
Mia was very patient and helpful.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.hometelecom.co.uk
All reviews
1,000 total β’ Write a review
Showing 91 - 100 of 996 reviews
JS
Kebbis couldn't have been more helpful
Kebbis couldn't have been more helpful. He had an informative answer for every question I had and made me feel confident about my moving in process. I would definitely use this service again!
Date of experience: June 26, 2025
JL
Mateo was great!
Mateo was great, genuine customer service, clear informations and guidance, best customer service i had in a really long time. Thank you Mateo !
Date of experience: June 26, 2025
YA
Norbert was really patient and helpfulβ¦
Norbert was really patient and helpful in reconneting my Internet connection
Date of experience: June 26, 2025
sc
Ive been with this company a few yearsβ¦
Ive been with this company a few years and been more than happy. so much so i decided to renew my contract but with a new router. Arrived prompty but when plugging in i couldnt get a connection. I rang them twice and was given different instructions on how to solve problem. Alas, still no luck. Third time i got to speak to a really helpful lady called sarah who more than knew her stuff. Within 10mins i was up n running. More than happy with service and how i was dealt with thanks to sarah... go girl, yr a star!!!!!
Date of experience: June 25, 2025
A
Andrew
US
The best customer service I have ever received
Easily the best customer service I have received in years bar none. Set up a wifi connection to a rental property I am moving into on the phone in 15 minutes- polite, professional service, no unnecessary steps, good advice on speed/requirements based on personal needs, fast service, wasn't upsold an expensive option, clear and simple instructions and next steps. Would recommend to anyone looking for a similar service.
Date of experience: June 25, 2025
PB
Cal has been an excellent help
Cal has been an excellent help. Awesome!!
Date of experience: June 25, 2025
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