Good communication
Good communication
4.3
Great
1,000 reviews
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Review summary
Home Telecom receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Pretty dogshit tbh
It was ok for the first few months, but then it required a network extender to work at the same efficiency. After that it was a massive fall in quality, it cannot work efficiently at any point in time anymore.
Liam was amazing
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
Mia was very patient and helpful.
Mia was very patient and helpful.
Company details
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Contact info
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Website
www.hometelecom.co.uk
All reviews
1,000 total β’ Write a review
Showing 61 - 70 of 996 reviews
MJ
I had a few minor issues with myβ¦
I had a few minor issues with my internet/router. I spoke to George over the Live Chat feature and he helped rectify the issues quickly and smoothly. Fantastic service!
Date of experience: July 3, 2025
KM
Cal's assistance was greatlyβ¦
Cal's assistance was greatly appreciated, as he made the process easy, straightforward, and efficient, culminating in a highly professional outcome.
Date of experience: July 3, 2025
MP
Poor service
Beware if you want to change any instructions. Hometelecom struggle to get what should be simple sorted. No multi skilled staff .. everything organised by function ... so if you have a multi issue problem... its a bit hicory dicory. Would I go with these folk again ... probably not . . I was hoping small ment.... on it ... but they no better than the big boys ( eg talk talk). Am 6mths into a 24mth contract so leaving them will cost Β£250 plus all the fuss of sending the gear pack ... so will have to stick it out a bit longer. Overall disappointed and frustrated.
Date of experience: July 3, 2025
D
Djoom
US
Home telescum
Home telecom took over the backend of NoOne Broadband and then proceeded to completely take over all aspects, any attempt to communicate with them about cancelling and next steps were met with silence until I cancelled my direct debit. At which I finally got a response via email stating that the company I was switching to should have issued a switch request, then after being told that I'm already with the new broadband company I was called ,but I dont answer calls without prior warning, then I received an email saying 'this is precisely why we dont do cancellations over email'. I replied "I communicated that I was switching providers 2-3 weeks prior for steps to cancel and received no correspondence". Then they went silent and I got a bill email for 3 months of broadband I have not been a user of and i have not been able to log into the customer portal for NoOne Broadband for 2 of those months. Stay extremely far away from home telecom, their customer communication is very poor and they will refuse to close your account via email or even reply to an email until their bottom line is affected.
Date of experience: July 3, 2025
CG
There is zero customer support
There is zero customer support , I have send 9 emails , phones dont work , ironically for a telecommunications company- stay as far away as you can
Date of experience: July 3, 2025
HT
Fast and accurate service from Georgeβ¦
Fast and accurate service from George Cuffe today, who helped my update the contact details on my account. Thanks.
Date of experience: July 2, 2025
OB
Very helpful friendly service
Very helpful friendly service, Ergin explained everything in detail and was on hand to answer all questions. Great service
Date of experience: July 2, 2025
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