Home Telecom
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Home telescum
Home telecom took over the backend of NoOne Broadband and then proceeded to completely take over all aspects, any attempt to communicate with them about cancelling and next steps were met with silence until I cancelled my direct debit. At which I finally got a response via email stating that the company I was switching to should have issued a switch request, then after being told that I'm already with the new broadband company I was called ,but I dont answer calls without prior warning, then I received an email saying 'this is precisely why we dont do cancellations over email'. I replied "I communicated that I was switching providers 2-3 weeks prior for steps to cancel and received no correspondence". Then they went silent and I got a bill email for 3 months of broadband I have not been a user of and i have not been able to log into the customer portal for NoOne Broadband for 2 of those months. Stay extremely far away from home telecom, their customer communication is very poor and they will refuse to close your account via email or even reply to an email until their bottom line is affected.