Good communication
Good communication
4.3
Great
1,000 reviews
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Review summary
Home Telecom receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Pretty dogshit tbh
It was ok for the first few months, but then it required a network extender to work at the same efficiency. After that it was a massive fall in quality, it cannot work efficiently at any point in time anymore.
Liam was amazing
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
Mia was very patient and helpful.
Mia was very patient and helpful.
Company details
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Contact info
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Website
www.hometelecom.co.uk
All reviews
1,000 total β’ Write a review
Showing 191 - 200 of 996 reviews
PJ
Very good and really helpful
Very good and really helpful
Date of experience: May 27, 2025
P
Peter
US
Lost internet for over a week
Lost internet for over a week. Neither them or ms3 care about there customers. Took ages to get a telephone service sorted even though they was shown multiple times that it was included in the contract. Absolutely disgusting behaviour by a cowboy company. And they expect money for early cancellation when theyβve never honoured the contract to start off with.
Date of experience: May 27, 2025
Da
Upon talking to Mr brown we wereβ¦
Upon talking to Mr brown we were explained about the various options we able to take out regarding changing service providers and he was honest with us that our gas n electric supplier octopus were the one to stay with Changing only broadband
Date of experience: May 27, 2025
K
K.Zafar
US
Right hand does not know what the left is doing!
Right hand does not know what the left is doing! Lost for words. Consistent over billing, extremely poor customer service and don't get me started on 'Operations'. I got to the bottom of my disconnection, nothing to do with overbilling, or holding payment. It was down to a single person in the Operations department who thought the account was a duplicate..... Incredible, I called up after the Bank Holiday weekend to find Customer Services telling me "the account is 'active', why do you think it's not working?". "Because I spent 4 hours over the weekend talking to your technical team and one of the Directors, also my 6 tenants sent me screen shot of the words 'no wifi connection'". Furthermore the technical team advised "the account had 'Ceased Action' against it, which was set to 5 mins to midnight on Thursday 22nd May". "Trust me there is no wifi connection!" What went wrong then? A single person had decided as I had two accounts for two separate houses, one of them had to be a duplicate and ordered an account closure. Had he checked the history ? I had been with Noone Broadband for 2 years and Home Telecom since December 2024 (now all the same company). Operations, its your turn to go back to school and Home Telecom, change your processes so any 'Account closures', are double checked and signed off by a Manager, please....
Date of experience: May 24, 2025
AO
Ajay checked things out thoroughly andβ¦
Ajay checked things out thoroughly and answered any questions I had.
Date of experience: May 23, 2025
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