Review summary

Home Telecom receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

KS
Pretty dogshit tbh

It was ok for the first few months, but then it required a network extender to work at the same efficiency. After that it was a massive fall in quality, it cannot work efficiently at any point in time anymore.

C
Liam was amazing

Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience

Mia was very patient and helpful.

Mia was very patient and helpful.

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All reviews

1,000 total • Write a review

Showing 201 - 210 of 996 reviews
D

Dan

US

5 out of 5 stars

Great service.

Great service.

Date of experience: May 23, 2025

KK
2 out of 5 stars

Payment system is a shambles

Payment system is a shambles. For the last 8 months I have had emails, texts and phone calls about allegedly declined direct debit payments EVERY MONTH. I call and get told they've fixed it, have even set up a new direct debit payment and it still keeps happening.

Date of experience: May 22, 2025

KA
1 out of 5 stars

3 weeks of no internet and multiple…

3 weeks of no internet and multiple calls with nothing being done about it. Horrible service. Stay away. How are you able to keep your business when you are this terrible?

Date of experience: May 22, 2025

c
5 out of 5 stars

Clear and professional

Patiently explained and answered all my queries. Guided me on the offers.

Date of experience: May 22, 2025

JW
3 out of 5 stars

Connor was great however what he’s sold…

Connor was great however what he’s sold me. Home telecom! I’ve just googled have the worst reviews I’ve ever seen! I’ll be calling back to cancel this

Date of experience: May 22, 2025

KM
5 out of 5 stars

The agent was very helpful & friendly…

The agent was very helpful & friendly Offered me more or less the same package as my current provider, very informative with a huge saving of over 50% Which is very safe satisfying

Date of experience: May 22, 2025

hd
1 out of 5 stars

Untrustworthy

Happy with the deal until I read the contract. The sales person LIED in saying that the price was fixed for two years. Reading the small print it clearly says prices will increase each year. They lied to secure the contract, totally untrustworthy, contract HT2412946 is cancelled If you review your recording as you promised you will clearly hear me state…,”so no price increase for the length of the contract” Your sales person agreed. Also the money you took has still not been refunded. Is this how they are paid by STEALING the clients money.

Date of experience: May 22, 2025

js
5 out of 5 stars

Straight forward good price.

Straight forward good price.

Date of experience: May 21, 2025

AR
1 out of 5 stars

I cancelled my order and requested a…

I cancelled my order and requested a refund for the money I have paid. 3 weeks on and no refund. Not really acceptable!!!!

Date of experience: May 21, 2025

DC
5 out of 5 stars

App issue

It took a little while to sort but everyone we spoke to was helpful. They were patient and willing to try various things to get the results. Special mention to Matteo and Sarah.

Date of experience: May 21, 2025

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