Home Telecom
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Right hand does not know what the left is doing!
Right hand does not know what the left is doing! Lost for words. Consistent over billing, extremely poor customer service and don't get me started on 'Operations'. I got to the bottom of my disconnection, nothing to do with overbilling, or holding payment. It was down to a single person in the Operations department who thought the account was a duplicate..... Incredible, I called up after the Bank Holiday weekend to find Customer Services telling me "the account is 'active', why do you think it's not working?". "Because I spent 4 hours over the weekend talking to your technical team and one of the Directors, also my 6 tenants sent me screen shot of the words 'no wifi connection'". Furthermore the technical team advised "the account had 'Ceased Action' against it, which was set to 5 mins to midnight on Thursday 22nd May". "Trust me there is no wifi connection!" What went wrong then? A single person had decided as I had two accounts for two separate houses, one of them had to be a duplicate and ordered an account closure. Had he checked the history ? I had been with Noone Broadband for 2 years and Home Telecom since December 2024 (now all the same company). Operations, its your turn to go back to school and Home Telecom, change your processes so any 'Account closures', are double checked and signed off by a Manager, please....