Good communication
Good communication
4.3
Great
1,000 reviews
5-star
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Review summary
Home Telecom receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Pretty dogshit tbh
It was ok for the first few months, but then it required a network extender to work at the same efficiency. After that it was a massive fall in quality, it cannot work efficiently at any point in time anymore.
Liam was amazing
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
Mia was very patient and helpful.
Mia was very patient and helpful.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.hometelecom.co.uk
All reviews
1,000 total β’ Write a review
Showing 151 - 160 of 996 reviews
JS
Dave was excellent
Dave was excellent.Helpful,professional, efficient and cheerful.Thank you
Date of experience: June 10, 2025
c
customer
US
New contract
The caller (Sam) was polite , helpful & not pushy. I was very reluctant to give details regarding address, email, my monthly payment, which is the company policy before proceeding to why they are calling. In these days of scams, it makes you nervous to give these. I understand they need to ensure they are speaking to correct person but it made me very guarded
Date of experience: June 9, 2025
HM
Theifs
So this is the 6th review I have left with no contact from home telecom no resolve ! STEELING my money every month ! With no WiFi ! I HAVE CANCELLED MY DIRECT DEBIT NOW . Because I have been paying for a service which I havenβt been receiving and nothing!!!! I will be taking you to court if there is no contact to resolve this of theft! After over 12 years of my loyal service disgraceful adding to your response this is an absolute lie ! And not one person has called me in response to any complaint ! I have emails to prove this. So thatβs an absolute lie
Date of experience: June 5, 2025
JA
John A.
US
Customer service to fix a router that wouldn't connect to the internet
I spoke with Maria who was very knowledgeable but also very easy going and no matter what happened, she reassured me that it was ok and that there was a solution. She walked me through everything she was doing and everything she did. Really good, friendly manner, great customer service. 5 star experience
Date of experience: June 5, 2025
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