Good communication
Good communication
4.3
Great
1,000 reviews
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Review summary
Home Telecom receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Pretty dogshit tbh
It was ok for the first few months, but then it required a network extender to work at the same efficiency. After that it was a massive fall in quality, it cannot work efficiently at any point in time anymore.
Liam was amazing
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
Mia was very patient and helpful.
Mia was very patient and helpful.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.hometelecom.co.uk
All reviews
1,000 total β’ Write a review
Showing 131 - 140 of 996 reviews
KM
Thanks George!
I spoke with George on the live chat today, he sorted my internet problem within 10 minutes, was very efficient and friendly with very clear instructions. Thank you!
Date of experience: June 16, 2025
cw
I have had telecom for many years and noβ¦
I have had televomfor many years and no problem but I have been without Internet 2 days spent learly 3 hrs on phone over 2 days a day no answers.. now closed ..this is my only complaint spent all day on phone and got nowhere as wont agree to a cost of Β£180 .if they find an inside fault .its an outside fault they told 3 neighbours..
Date of experience: June 14, 2025
K
Karli
US
Simply the best experience everytime
I have the BEST experience with Home Telecom time after time. I've been a customer since 2012 and still remember speaking to Bradley who got us all set up back then. I've just renewed my contract and spoke to Jermaine who was excellent, a really positive conversation where I felt listened to (about whether my property had fibre cabling yet, and that I can upgrade for free whenever it is installed). I then needed a second contract and spoke to (I *think* Simian but I thought they said Finley the first time, so apologies for not making a proper note) who was a fantastic salesman even though Home Telecom are celebrating their 15th Birthday today they were fun, polite, professional and informative and I didn't feel rushed. When I've had technical issues in the past we've had fantastic remote assistance and it's what keeps me with Home Telecom - no being passed between Openreach support lines when there is an issue. I even had a billing issue once and this was resolved quickly, efficiently and the debt I needed to pay was written off as a gesture of goodwill due to previous incorrect billing. I'm a very happy customer and will recommend Home Telecom to everyone I know :)
Date of experience: June 13, 2025
M
Matt
US
Kevvin should get a Saturday off!
Kevvin provided a fantastic service, which I didn't even realise I was entitled to. He was friendly, genuine and has helped me out a lot with his random phonecall and has made my life easier. Amazing service. Thanks Kevvin. Hope ya get a Saturday off dude!
Date of experience: June 13, 2025
CU
Reliable Internet service
Reliable Internet service Needed to cancel as going overseas. online chat with George. He guided me through the process. Rang to cancel and spoke to very cheerful Scotsman. Great service.
Date of experience: June 12, 2025
cm
Thank you George for your help todayβ¦
Thank you George for your help today and understanding of my situation, many thanks π€
Date of experience: June 12, 2025
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