Home Telecom
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Simply the best experience everytime
I have the BEST experience with Home Telecom time after time. I've been a customer since 2012 and still remember speaking to Bradley who got us all set up back then. I've just renewed my contract and spoke to Jermaine who was excellent, a really positive conversation where I felt listened to (about whether my property had fibre cabling yet, and that I can upgrade for free whenever it is installed). I then needed a second contract and spoke to (I *think* Simian but I thought they said Finley the first time, so apologies for not making a proper note) who was a fantastic salesman even though Home Telecom are celebrating their 15th Birthday today they were fun, polite, professional and informative and I didn't feel rushed. When I've had technical issues in the past we've had fantastic remote assistance and it's what keeps me with Home Telecom - no being passed between Openreach support lines when there is an issue. I even had a billing issue once and this was resolved quickly, efficiently and the debt I needed to pay was written off as a gesture of goodwill due to previous incorrect billing. I'm a very happy customer and will recommend Home Telecom to everyone I know :)