Good communication
Good communication
4.3
Great
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Home Telecom receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Pretty dogshit tbh
It was ok for the first few months, but then it required a network extender to work at the same efficiency. After that it was a massive fall in quality, it cannot work efficiently at any point in time anymore.
Liam was amazing
Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience
Mia was very patient and helpful.
Mia was very patient and helpful.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.hometelecom.co.uk
All reviews
1,000 total • Write a review
Showing 121 - 130 of 996 reviews
BH
Good sound advice in explaining the…
Good sound advice in explaining the various types of offers
Date of experience: June 18, 2025
Di
Am moving house
Am moving house. After spending 2 hours to get an Electricity account set up, via Live Chat because ‘experiencing high volume of calls’ etc, was a relief to have phone answered at Eclipse in less than a minute and to be speaking seconds later with a human being who sorted everything straight through with clarity. So rare and so appreciated.
Date of experience: June 17, 2025
SN
Very straitforward & clear
Very straitforward & clear. Got a great deal.
Date of experience: June 17, 2025
M
Mohammad
US
I feel lied to by this company pt2
I feel lied to by this company pt2. I am writing to update my original review, which is included below, as new information has since come to light. While I take no pleasure in seeing others leave similar one-star reviews, there is a certain sense of validation in knowing I am not alone in having had an extremely disappointing experience with Home Telecom. Following my previous review, I contacted Home Telecom again on Saturday. I initially explained my situation to a member of the technical team, who assured me he would investigate and call me back within a couple of hours. Several hours passed with no response, and as it was nearing their closing time, I followed up myself. I was then informed that customer service does not operate on Saturdays (only the technical team does). This was frustrating, particularly because their own website clearly states that customer service is available on Saturdays. To add to this, the same agent I spoke with earlier that day failed to mention this critical detail, which could have saved me both time and energy. Nevertheless, I called again on Monday. During the first call, I was told YET AGAIN that the reinstatement of my internet would be completed within 24 hours. At this point, my patience had worn thin. I decided to explore switching providers and discussed offers with a new internet company. Shortly afterward, I called Home Telecom to cancel my line. This time, I spoke with an agent named Reece. Reece was genuinely apologetic and clearly recognised the poor handling of my situation. He attempted to retain me as a customer and placed me on hold to speak to ‘someone higher up’. When he returned, he assured me that he had spoken to senior staff and that my internet would be reinstated within a couple of hours. I was surprised and cautiously optimistic, as this was the first time anyone seemed to take meaningful action. Unfortunately, a few hours passed and still… no internet. I called again to follow up and was then told because my line wasn’t “suspended” it had actually been “ceased” the realistic timeframe for reinstatement was not 24 hours, but rather 5 to 10 working days. What’s worse is that I had paid for the reinstatement back on the 11th, yet I was now being told that the 5–10 working days would only begin from the 16th. So for five whole days, I was misled—repeatedly assured that my internet would be restored within 24 hours, when in fact, nothing had even been actioned correctly?!? I had spoken to 5 or 6 different call handlers who all told me “24 hours” had they all lied ? This kind of disorganisation and misinformation is completely unacceptable. Had I been told upfront that my line was ceased and not merely suspended, I could have mentally prepared for a delay. Instead, I was strung along for days on end. To date, I remain without internet. There has been no accountability, no offer of compensation, and no sense of empathy or care shown towards me as a customer. I have requested that the complaints team contact me, but as of yet, I’ve heard nothing back. I do not make a habit of leaving reviews, particularly negative ones. But this experience has been so appalling that I feel it is necessary to warn others. My advice is simple: avoid using third-party providers like Home Telecom altogether. Go directly through the actual line provider in my case, TalkTalk as it may save you the sheer frustration of being caught between a provider with no power and a customer service team lacking both transparency and effectiveness. Please, learn from our one star experiences you could be the next one. Original Review I feel lied to by this company. On the 11th of June my internet needed reinstatement, I was told after a payment is made my internet will be reinstated within 4-24 hours it’s now been about 60 hours and still no internet. I’ve called them for the past 2 days for an update on the situation and they blame another company who’s in charge of reinstating the internet claiming to be the middle man who can only ask for things to happen, I mentioned I’m a disabled person who uses the internet to manage my smart home to maintain hygiene, ease of life and security but no sense of care was show. I am currently having it use 4G to maintain a connection which could of been fine for 4-24 hours but now I don’t even know if the internet will be provided before my 4G data runs out. I would suggest having internet provided from a BT, Vodafone or Sky depending on what is best in your region. I can’t help but feel like this is an unprofessional middleman lying business.
Date of experience: June 17, 2025
JJ
Very nice people to deal with..
Very nice people to deal with... polite and helpful.... would recommend them to anyone...
Date of experience: June 17, 2025
FT
Great Agent!
The Agent I spoke too was polite, friendly and incredibly informative, I was looking to cancel but he was able to re-organise my wi-fi package to upgrade at a cheaper rate and organise to get my current broken internet looked at.
Date of experience: June 16, 2025
Uc
DISHONEST
Told I would receive 80mbps download and 20mbps upload and paid my money. Was sent contract and contract said 19mbps download and 1mbps upload. I cancelled straightaway and 1 week later still have no refund. Please read contract VERY carefully if you're thinking of going with this company. I will never recommend them.
Date of experience: June 16, 2025
CM
Had a great experience with Will on the…
Had a great experience with Will on the phone and helped a lot through the phone call
Date of experience: June 16, 2025
J
Joseph
US
Very slow to resolve issues with…
Very slow to resolve issues with broadband. Everything outsourced/by third parties providing excuses for delays. If internet is required for work etc then definitely avoid. Email response slow, nothing over weekends and telephone not answered or replied to in timely manner.
Date of experience: June 16, 2025
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