Review summary

Home Telecom receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

✨
Based on reviews, created with AI

See what reviewers are saying

KS

Kai SC

2 out of 5 stars
Pretty dogshit tbh

It was ok for the first few months, but then it required a network extender to work at the same efficiency. After that it was a massive fall in quality, it cannot work efficiently at any point in time anymore.

C

Carly

5 out of 5 stars
Liam was amazing

Liam was amazing, worked tirelessly to trouble shoot my issue and got my internet on line. He was patient and helpful 100% fantastic experience

BO

Bemigho Okorodudu

5 out of 5 stars
Mia was very patient and helpful.

Mia was very patient and helpful.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

1,000 total β€’ Write a review

Showing 101 - 110 of 996 reviews
MS
5 out of 5 stars

Very efficient

Very efficient Very clear simple explanation of every aspect of our needs Refreshingly pleasant and helpful throughout Job done!

Date of experience: June 25, 2025

c
2 out of 5 stars

Long wait on phone call to be put…

Long wait on phone call to be put through over 25 minutes had to hang up and awaiting another 15 minutes

Date of experience: June 24, 2025

DP
5 out of 5 stars

Explained clearly my options and…easy to understand and talk to

Explained clearly my options and arrangements

Date of experience: June 24, 2025

TP
5 out of 5 stars

Professional Service

I was very impressed with Amir the friendly and helpful person I dealt with. He was extremely professional and patient.

Date of experience: June 23, 2025

JR
1 out of 5 stars

Badley run

Waited 10 days for my home phone to be connected only to be told they had not placed the order now I have to wait another 10 days to get my phone connected . What a shambles

Date of experience: June 23, 2025

cp
5 out of 5 stars

Excellent service from Charles

Excellent service from Charles. My broadband was down. I followed his instructions on Live Chat and we got it sorted in minutes.

Date of experience: June 23, 2025

AO
5 out of 5 stars

Panna was patient and a good listener. Excellent job

Panna was patient enough to hear me out. Took her time to for the roater to reboot and ensure that everything was working well before she allow me drop call. She didnt say that I should call back. That really gave me happiness.

Date of experience: June 23, 2025

JG
5 out of 5 stars

Sarah helped me get my internet back up…

Sarah helped me get my internet back up and running, within 5 minutes with ease too!! Thank you Sarah

Date of experience: June 23, 2025

C
5 out of 5 stars

Amazing Customer service!

A lovely, lovely person on the phone called Ash, he was so kind and understanding and able to answer all my questions and helped me set up everything smoothly for me, explained everything and was so helpful!

Date of experience: June 20, 2025

G
1 out of 5 stars

Switching account on death of spouse.

My wife died recently, and I contacted Home Telecom to transfer DD payments to my bank account. I was assured this had been done, but a couple of weeks later HT cut off our broadband without warning because my wife's bank had notified them she had died! I was on the phone to HT for over an hour, speaking to a number of different departments and being cut off once. I was finally assured that the switch had been made, and that our broadband would be restored by midnight. It was not! Phoned again the following day and spoke to a number of people, finally finding somebody who was able to restore our connection there and then. Not the greatest customer service experience at a particularly difficult time. However, some of those we spoke to were extremely helpful and apologetic.

Date of experience: June 20, 2025

Previous1β€’β€’β€’101112β€’β€’β€’100Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.