
Home Hardware Stores is a Canadian retail chain that provides a wide range of home improvement products and services. With over 100,000 items available, the company caters to both DIY enthusiasts and professional contractors, offering everything from tools and appliances to building materials and outdoor equipment. As a locally owned business, Home Hardware emphasizes its commitment to Canadian communities and provides customers with the convenience of free shipping to local stores on eligible orders. The company’s product offerings include seasonal items, home essentials, and specialized equipment, making it a go-to destination for customers looking to enhance their living spaces or tackle home improvement projects.
Home Hardware Stores receive a mixed response from customers, with a significant number expressing dissatisfaction. While some reviewers praise the helpfulness and dedication of staff, like Lesley and Kate, who go above and beyond to assist, many others report issues with product quality and service.
Complaints about poor-quality items, such as malfunctioning garden hoses and lawn mowers, dominate the negative feedback. Additionally, customers express frustration with the return policy and the inefficiency of online orders, citing long wait times and unfulfilled stock. Despite a few positive experiences highlighting good service and fair prices, the overwhelming sentiment leans towards disappointment. Overall, Home Hardware Stores struggle to meet customer expectations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.2 | 61 | 100% | +1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.5 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 4.0 | 1 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 3 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 61 most recent reviews.
“I was standing in a line trying to find out some information about paint when a girl named Kate was talking to anothe...”
“Then you buy a gutter tool I think gutter commander - it leaks out of its metal connection that is perm not screwed o...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Improvement.
| Company | Overall | Legit | Service | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.2 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.0 out of 5 (poor) | 2.0 out of 5 (poor) | — | 61 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | — | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.2 out of 5 (good) | — | 1,000 |
Bottom line: Home Hardware Stores is #5 of 5 on overall rating in this group. On value, Ingrams Water & Air scores higher (4.4 vs 2.0).
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Polarized pattern: few middle ratings. 30% of recent reviews are 4–5★ and 70% are 1–2★.
Home Hardware Stores is a Canadian retail chain that provides a wide range of home improvement products and services. With over 100,000 items available, the company caters to both DIY enthusiasts and professional contractors, offering everything from tools and appliances to building materials and outdoor equipment. As a locally owned business, Home Hardware emphasizes its commitment to Canadian communities and provides customers with the convenience of free shipping to local stores on eligible orders. The company’s product offerings include seasonal items, home essentials, and specialized equipment, making it a go-to destination for customers looking to enhance their living spaces or tackle home improvement projects.
This profile hasn't been claimed by the business owner.