Bought more as so useful to temporarilyβ¦
Bought more as so useful to temporarily keep my dogs out of part of my garden (newly turfed). Good price and fast delivery
3.2
Average
1,000 reviews
5-star
4-star
3-star
2-star
1-star
π¬Hasn't replied to negative reviews
π
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Home Done has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
β¨
Based on reviews, created with AISee what reviewers are saying
Ordered from online no problems
Ordered from online no problems, took a week to arrive but good communication with the company so no complaints and happy with the product( bathroom unit) so will be happy to use the company again as had never heard or used them.
Delivery wrong sofa and damaged
Sent wrong sofa with damage once you have your delivery your stuck with it, waste of money very poor company, sending wrong item damaged and going through PayPal it's up to me to put there mistake right by paying for the sofa to be shipped back so I can get a full refund and still be out of pocket.
Frustrating
Missing box for a bed then delivered on another day. Wrong size mattress also arrived, still trying to get a replacement sorted. Asked if I would consider the larger mattress despite it being too wide for the bed! Really?
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
www.homedone.co.uk
All reviews
1,000 total β’ Write a review
Showing 171 - 180 of 996 reviews
SG
Fantastic rattan planters!!
Fast and efficient service!! Great value for money, would highly recommend.
Date of experience: March 26, 2025
E
Ewa
US
I recommend this company
Despite long delivery time caused by DHL who damaged the parcel I am overall happy . The best option to solve the problem from my experience is to send an email. Customer service over the phone wasn't so good . I was talking with someone who promised to look in to my issue then I waited over an hour on the phone and was disconnected. My courier was changed to XDP which is very good. Ater fter 2 weeks I received my order .
Date of experience: March 26, 2025
MM
Shocking!
When I ordered the item it was for my 93 year old gran who is in hospital with a fractured hip and they won't discharge her until I receive this item, I received an email saying it would be delivered on the 22nd march and it didn't come. I received half of the chair yesterday amd the customer service team have said a different parcel was delivered on the 20th? I've not received the full item and given the cost of it this is disgusting! I'm not happy at all and this has caused me and my family alot of stress. I won't be ordering ever again from this company as their responses have been very delayed and I don't feel they look after their customers!
Date of experience: March 26, 2025
PS
Would buy again
Good value, nice sturdy ,easy to put together .
Date of experience: March 25, 2025
N
Natisha
US
Do not buy from here
I ordered sofas when they arrived I thought the colour looked different in real life. I sent the sofas back as wasnβt happy. Home done has taken about a month to give me my refund and itβs not the full amount. I have now contact my bank. I will never order from them again.
Date of experience: March 25, 2025
S
SD
US
Refunds
After 4 weeks of returns (the item ordered and cancelled the next day, meaning wasn't delivered at all) We haven't received refunds yet. First they started negotiating Β£10 discount to not cancel the item or buy another similar product, after 14 emails back and forth finally agreed for refunds which according to them will take 10 days, it's been a month and we still haven't received and emailed again after 2 days received reply that refund request was missed and again back in queue!! The one item we bought is poor quality. Never buying again from homedone.
Date of experience: March 25, 2025
C
CJ
US
Needed a Good Looking Kitchen Bin
I was looking to replace a stainless steel kitchen waste bin with something similar, which would need to be on display. I found it with such a model from Home Done, at a very competetive price. It had the added bonus of an infra-red remote lid! How cool is that?! Ordering online was effortless and delivery was prompt and on time. Delighted with my purchase and would use Home Done again.
Date of experience: March 25, 2025
MC
All came well packed thanks
All came well packed thanks
Date of experience: March 25, 2025
A
The sofa it is great
The sofa it is great, the only issue was the fact that i had to lose a dat of work as they didnβt let me choose a time slot or a day.
Date of experience: March 25, 2025
The CrowdTrust Experienceβ
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.