Bought more as so useful to temporarily…
Bought more as so useful to temporarily keep my dogs out of part of my garden (newly turfed). Good price and fast delivery
3.2
Average
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Home Done has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Ordered from online no problems
Ordered from online no problems, took a week to arrive but good communication with the company so no complaints and happy with the product( bathroom unit) so will be happy to use the company again as had never heard or used them.
Delivery wrong sofa and damaged
Sent wrong sofa with damage once you have your delivery your stuck with it, waste of money very poor company, sending wrong item damaged and going through PayPal it's up to me to put there mistake right by paying for the sofa to be shipped back so I can get a full refund and still be out of pocket.
Frustrating
Missing box for a bed then delivered on another day. Wrong size mattress also arrived, still trying to get a replacement sorted. Asked if I would consider the larger mattress despite it being too wide for the bed! Really?
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.homedone.co.uk
All reviews
1,000 total • Write a review
Showing 161 - 170 of 996 reviews
S
Will never order from here again
Will never order from here again. Sofa came damaged and the wrong colour. Delivery took a very long time. Delivery guy finally turned up with his wife and he threw my sofa off the van and tried to use a trolley to bring g the sofa to my door he couldn't possibly have done this alone so my partner helped him. I'm not surprised the sofa arrived damages and judging from the reviews I won't get my money back either. Terrible company
Date of experience: April 4, 2025
MH
THIEVES ADAM MANAGER from HOMEDONE is a thieve…
ADAM MANAGER from HOMEDONE is a thieve alongside he’s colleagues . You will NEVER EVER get a REFUND They will NEVER EVER REPLACE They will never ANSWER the PHONE from GUILTY CONSCIENCEs’. It’s been over two years plus , that: he’s refused to refund a half fixed unstable ,faulty wardrobe ,rude, lies too much, unprofessional, makes promises he does not keep, 0 honour or respect he will speak to you as of your worthless . £800 plus That my mother has multiple injury’s from this wardrobe ( deceased) from this danger . Now I gave a laceration 2 inches deep in my knee , further nerve damage and loss of sensation in one leg. They are unprofessional, he goes on holiday and comes back with no apology . He has a careless and heartless attitude! No matter how desperate you are , stay far away from this company !!!!!!!!!!!!!!!!!!!!!!!!! Falling of wardrobe , dead parent and damaged knee . RUN!!!!!! DO NOT BUY NOTHING!!!!! Consumer rights does not exist to them .!!!!!!!!!!!!!!!!!
Date of experience: April 1, 2025
LW
Cowboy company. Will breach your statutory rights. Best avoid.
Company will breach your statutory rights. I ordered a sofa which had not arrived in the estimated time frame, so I wanted to cancel, which under the consumers rights I can legally cancel the order for a full refund. Home Done were having none of this and tried to force a sale onto me by charging a cancellation fee. I had to get my money back through the credit card company. Stay away.
Date of experience: March 31, 2025
ep
We haven't put the bed up yet
We haven't put the bed up yet, but the price was good, communication was excellent and delivery was on point.
Date of experience: March 30, 2025
K
Kennedy
US
Delivered half a chair for a 93yeara…
Delivered half a chair for a 93yeara old lady. Can’t believe the service we received practically non existent. Still waiting for it a week later. XPD said they were only given half a chair to deliver. Just shocking, who in their right mind would send out half a chair Barbaric .wouldn’t recommend them to anyone .
Date of experience: March 29, 2025
JH
Said the item had been dipstached it…
Said the item had been dipstached it wasn't, this was confirmed by the courier DX- reporting to my credit card firm to get a refund as they promise a reply by email and never send anything. Called them 3 times and they jsut ask for it be reported via email
Date of experience: March 26, 2025
M
Mhairi
US
Dont expect to get what's advertised
I ordered a galvanised raised garden bed, described as grey. As per the image advertised I expected this to be dark grey in colour as there was no conditions or limitations to suggest otherwise. Unfortunately the product that arrived is pale grey in colour, nothing like the image. As it's 'not as described' I have requested to return this item but have been told that this would be at my own cost.
Date of experience: March 26, 2025
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