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Review summary
Home Detail receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty return fee, didn’t receive the item I ordered, and wasted hours dealing with an unhelpful delivery service. They use poorly rated couriers, which I’ve since seen mentioned in other reviews. I ended up going to a high street retailer instead and placed the same order with no fuss. Avoid.
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonomy to change delivery dates with no consideration for working people’s lives. I wasted so much time on the phone to both the delivery company and The actual clients. Had I known that this would be such an issue I
Would have avoided this company at all costs. I’m about to request my refund - watch this space!
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to.
I had ordered a Ometa Air Conditioner in Space Grey" but when it arrived it showed "Black" on the box and the casing itself looks black.
After calling and getting through to Roisin she explained that it was the correct item that had been sent, just that the images being used online do not truly marry up to what you get. To which a suitable resolution was made on the phone and actioned within a couple of minutes.
Moral of the story, don't trust what you see online, its all photoshopped.
As for the company itself, you do need to make sure you're selling what your showing. I could have quite easily... lost my cool... about this whole situation. Delivered in a fairly timely manner, and overall experience was pleasant enough. You've been spared 2 stars because of Roisin.
Absolutely no idea if the sofa is any good as its still in the three separate boxes it was delivered in this morning! A three seater Chesterfield that you are supposed to put together yourself?!! PLEASE BE AWARE that this furniture comes flat packed for self assembly! Customer Service told me that they DO state this on the "Specifications" section of the listing, however, its not obvious and its certainly not something they make very clear on the landing page. Bl**dy livid!
I had to preorder my sofa's. I was called to make sure I was happy to wait. I was kept up to date with the progress. My sofa's arrived earlier than expected by 2 very helpful delivery men. From the beginning to the end every member of the team that I dealt with was polite and cheerful. My sofa's are perfect. I was quite daunted by 6 boxes but I put them together myself. Thank you for a great experience.
Delivery was fast, even though the order was not in stock, it was still prepared and delivered before the lasted time given, the packaging was great and super easy to assemble. Quality top notch…
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