Review summary

Home Detail receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

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Based on reviews, created with AI

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RM

Rebecca Mannion

1 out of 5 stars
Terrible experience. Avoid.

Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty return fee, didn’t receive the item I ordered, and wasted hours dealing with an unhelpful delivery service. They use poorly rated couriers, which I’ve since seen mentioned in other reviews. I ended up going to a high street retailer instead and placed the same order with no fuss. Avoid.

SW

Sophie Wright

1 out of 5 stars
Never got my sofa as the delivery…

Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonomy to change delivery dates with no consideration for working people’s lives. I wasted so much time on the phone to both the delivery company and The actual clients. Had I known that this would be such an issue I Would have avoided this company at all costs. I’m about to request my refund - watch this space!

W

Walchy

5 out of 5 stars
Had a problem but sorted it instantly

Had a problem but sorted it instantly, Cheers! 10/10

JG

Joshua Green

4 out of 5 stars
Almost lost my cool...

First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it arrived it showed "Black" on the box and the casing itself looks black. After calling and getting through to Roisin she explained that it was the correct item that had been sent, just that the images being used online do not truly marry up to what you get. To which a suitable resolution was made on the phone and actioned within a couple of minutes. Moral of the story, don't trust what you see online, its all photoshopped. As for the company itself, you do need to make sure you're selling what your showing. I could have quite easily... lost my cool... about this whole situation. Delivered in a fairly timely manner, and overall experience was pleasant enough. You've been spared 2 stars because of Roisin.

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All reviews

1,000 total • Write a review

Showing 201 - 210 of 996 reviews
RG
4 out of 5 stars

Good, efficient service, great sofa

Overall, a great service. Fast delivery and the sofa is lovely. The only reason I'm giving 4 stars is that we struggled to screw in one of the sofa legs as the hole wasn't drilled in correctly and the delivery driver only gave us 20 minutes notice before delivery, not 30/60 minutes as agreed which we planned for. But, the delivery service was great, the sofa was taken up the stairs (I live in an apartment) and safely and efficiently placed into the living room. From the point of order to the sofa arriving, we were kept informed via email, text and call. The sofa itself is better than it looked online, very classy and comfy. I would use Home Detail again.

Date of experience: November 9, 2024

MH
5 out of 5 stars

Pleased with my product

Delivered on time the product matches the description perfectly so pleased with my purchase would definitely recommend this product would order from this company again

Date of experience: November 8, 2024

DS
5 out of 5 stars

Excellent

Excellent service

Date of experience: November 8, 2024

MG
1 out of 5 stars

The chair looked lovely I was very…

The chair looked lovely I was very pleased I only sat on it 3times on the 4th it collapsed while I was sitting on it the bar had broken on the end fortunately I didn’t hurt myself I am an old lady with mobility problems I am not a large built person the chair has been boxed up for returning.

Date of experience: November 8, 2024

DL
5 out of 5 stars

Purchase and delivery of recliner chair to Care Home

I ordered a recliner for my wife who is in a care home.The recliner was reduced from its normal price,a reduction of about 14%.It was delivered within a few days directly to the home and was assembled by staff at the home. A good service ,reasonably quick delivery and the recliner very comfortable for my wife who is immobile. A good shopping experience , very good service.

Date of experience: November 7, 2024

hb
5 out of 5 stars

Very good service quick delivery

Very good service quick delivery. Very happy with the product.

Date of experience: November 6, 2024

DS
5 out of 5 stars

Smooth and hassle free transaction

Smooth and hassle free transaction. Delivery was fast and hassle free too, very pleasant delivery guys Sofa is so comfy, perfect, thank you

Date of experience: November 6, 2024

IS
1 out of 5 stars

Delivery was quick but I did order the…

Delivery was quick but I did order the wrong size, have requested to change it, had no response yet. Courier was supposed to pick it up but, its been a no show so far. Problem was resolved quickly with no hassle. Thank you.

Date of experience: November 6, 2024

D
5 out of 5 stars

Excellent service

Excellent service. Delivery men carried upstairs.

Date of experience: November 5, 2024

JS
5 out of 5 stars

Easy to order ad some great items to…

Easy to order ad some great items to choose from their website.

Date of experience: November 4, 2024

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