Review summary

Home Detail receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

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Based on reviews, created with AI

See what reviewers are saying

RM

Rebecca Mannion

1 out of 5 stars
Terrible experience. Avoid.

Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty return fee, didn’t receive the item I ordered, and wasted hours dealing with an unhelpful delivery service. They use poorly rated couriers, which I’ve since seen mentioned in other reviews. I ended up going to a high street retailer instead and placed the same order with no fuss. Avoid.

SW

Sophie Wright

1 out of 5 stars
Never got my sofa as the delivery…

Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonomy to change delivery dates with no consideration for working people’s lives. I wasted so much time on the phone to both the delivery company and The actual clients. Had I known that this would be such an issue I Would have avoided this company at all costs. I’m about to request my refund - watch this space!

W

Walchy

5 out of 5 stars
Had a problem but sorted it instantly

Had a problem but sorted it instantly, Cheers! 10/10

JG

Joshua Green

4 out of 5 stars
Almost lost my cool...

First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to. I had ordered a Ometa Air Conditioner in Space Grey" but when it arrived it showed "Black" on the box and the casing itself looks black. After calling and getting through to Roisin she explained that it was the correct item that had been sent, just that the images being used online do not truly marry up to what you get. To which a suitable resolution was made on the phone and actioned within a couple of minutes. Moral of the story, don't trust what you see online, its all photoshopped. As for the company itself, you do need to make sure you're selling what your showing. I could have quite easily... lost my cool... about this whole situation. Delivered in a fairly timely manner, and overall experience was pleasant enough. You've been spared 2 stars because of Roisin.

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All reviews

1,000 total • Write a review

Showing 181 - 190 of 996 reviews
c
2 out of 5 stars

The table was at the local depot

The table was at the local depot, I had to telephone as I had taken a day off for the delivery, apparently a driver didn’t turn up so I went to pick it up myself which was 23 miles each way! The company didn’t make any contact with me! They were friendly when I did phone them. Table itself nice but a nightmare to assemble

Date of experience: November 25, 2024

GT
5 out of 5 stars

Great quality

Impressed with quality of product and speed/professionalism of delivery

Date of experience: November 25, 2024

PH
5 out of 5 stars

As ordered thanks

As ordered thanks

Date of experience: November 24, 2024

NP
5 out of 5 stars

Really nice customer service and helpful

Really nice customer service and helpful

Date of experience: November 22, 2024

KM
5 out of 5 stars

Excellent !!

Kept us up to date and well informed re delivery times. Pleasant and attentive staff. Excellent all round.

Date of experience: November 22, 2024

MM
5 out of 5 stars

Easy to use web site

Easy to use web site Delivery on time Very pleasant experience

Date of experience: November 21, 2024

T
5 out of 5 stars

I must say that my experience with Home…

I must say that my experience with Home Detail has been nothing but a delightful one. Firstly, the item itself, (which is a tremendously beautiful 1.5 seater chesterfield style armchair in midnight blue) is just staggeringly gorgeous. The quality of the materials and the workmanship are far more impressive than I would have expected. Also, the cost of buying the item directly from Home Detail saved me a significant sum of money. But, aside from the cost and the quality of the item, the attention from their customer service team was most attentive. They were in communication at all stages of the process of getting the item to me, and were very conscientiously thorough with respect to that attention. All in all, just a very happy transaction in pretty much every aspect.

Date of experience: November 20, 2024

MB
5 out of 5 stars

Good price and fast delivery!

Good price and fast delivery!

Date of experience: November 19, 2024

AC
1 out of 5 stars

Goods not delivered as promised and no…

Goods not delivered as promised and no firm future delivery date for what they call express delivery

Date of experience: November 18, 2024

M
5 out of 5 stars

Lovely cosy sofa with beautiful navy…

Lovely cosy sofa with beautiful navy colour. Happy with the quality of the sofa and the delivery service.

Date of experience: November 18, 2024

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