★Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Home Detail receives consistently positive reviews. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
Terrible experience. Customer service was virtually nonexistent. I contacted them multiple times by phone and email to rearrange a delivery and got no help at all. In the end, I was charged a hefty return fee, didn’t receive the item I ordered, and wasted hours dealing with an unhelpful delivery service. They use poorly rated couriers, which I’ve since seen mentioned in other reviews. I ended up going to a high street retailer instead and placed the same order with no fuss. Avoid.
Never got my sofa as the delivery company they use Arrow XL are shockingly inefficient. Address entered incorrectly. Failure to adhere to their own policies of contact prior to delivery, and autonomy to change delivery dates with no consideration for working people’s lives. I wasted so much time on the phone to both the delivery company and The actual clients. Had I known that this would be such an issue I
Would have avoided this company at all costs. I’m about to request my refund - watch this space!
First a quick appraisal for the staff they have working for them - specifically Roisin. She was incredibly calm, and easy to talk to.
I had ordered a Ometa Air Conditioner in Space Grey" but when it arrived it showed "Black" on the box and the casing itself looks black.
After calling and getting through to Roisin she explained that it was the correct item that had been sent, just that the images being used online do not truly marry up to what you get. To which a suitable resolution was made on the phone and actioned within a couple of minutes.
Moral of the story, don't trust what you see online, its all photoshopped.
As for the company itself, you do need to make sure you're selling what your showing. I could have quite easily... lost my cool... about this whole situation. Delivered in a fairly timely manner, and overall experience was pleasant enough. You've been spared 2 stars because of Roisin.
My experience was awful. Home details ruined my family Christmas fun. I Ordered for a 3 seater sofa 2 weeks before Christmas as at today 05:01:2024 it has not been delivered.
Ordered the Hugo sofa bed and only half of it delivered box 2 of 2 but no box 1. Spoke to customer service who said they would investigate and call back that day, no call back!! Sent complaint email no reply! Just spoke to customer service again who again said would investigate and ring back. Total nightmare!!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.
