Useless
Bought some festoon lights for outside, they were installed correctly, however they only lasted 3 weeks.
3.0
Average
1,000 reviews
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Review summary
Home Bargains has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Clean and tidy store
I visited the ashington branch. The store was airy and clean . After I selected my goods off I went to the checkout. There were a couple of ladies in front of me and they were greeted with a hello by the checkout lady called jenna. .she was friendly and polite to them and even said thank you. Then it came to my turn what a jekyll and Hyde. I got no greeting I was giving no eye contact I got no please or thank you she was only interested in getting another member of staff on the tills so was talking to her colleague while zapping my products? 2 star service and that's being generous
Home Bargains in Albany Road, Cardiff
I visit Home Bargains earlier this afternoon in Albany Road Cardiff, 1 of your staff name Luke ( he maybe a supervisor ) wearing red shirt walked in front of me when me and my son was looking at the shelf to see what drinks to buy, what he could have done is walked behind us and he did not even say 'sorry' or 'excuse me' for doing that, I found that is kind of 'rude' attitude towards customers. You know I work in retail myself so that kind of behaviour is not acceptable.
No school cakes or giant monster munch
No school cakes or giant monster munch. Absolutely raging. Not acceptable. This place is terrible.
Company details
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Contact info
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Website
www.homebargains.co.uk
All reviews
1,000 total • Write a review
Showing 41 - 50 of 996 reviews
MM
The workers
There was a very nice worker called Nav i had just come from a blood test and my coin couldn’t fit into the trolley and i couldn’t carry heavy items so when i asked her she gave me a trolley which made my whole trip easier
Date of experience: May 30, 2025
PG
In Banbridge store today and bought a…
In Banbridge store today and bought a heavyweight item to the tills. Colleen at tills was exceptional. I couldn’t lift the item to the car and she came of the tills went outside and got a trolley. Came back in and put it in the trolley. Being a senior citizen I was delighted she helped me and made the whole purchasing experience a happy one. 11/10 for Colleen. Hope I spelt her name correctly😀
Date of experience: May 29, 2025
FR
Excellent Customer Service!
I just wanted to give a big shoutout to Karen H. at the Home Bargains store in West Drayton. She absolutely made my Saturday morning with her great sense of humour and warm, friendly attitude. Karen is a lovely lady who clearly enjoys her job and goes out of her way to brighten customers’ days. Her positive energy and fantastic customer service really stood out. It’s always a pleasure to be served by someone who brings a smile to your face—thank you, Karen!
Date of experience: May 26, 2025
R
Redshell777
US
Non-existent Customer Service Support
I ordered two solar garden lights. Received items in good time, but the one they sent me were faulty, they did not look new, scuffs marks and screw was missing. I emailed Home Bargains to inform them that the items I purchased from their website site are faulty. Received email asking me to elaborate and send proof of defective items. I did and I requested a refund. There was no invoice in the parcel, no label (nothing) I was constantly sending emails to get them back to the suppliers Home Bargains, Finally email from Home Bargains was sent to me with a label attached, which I then had to get it print off. I then sent a email to get a date when I knew that I would be at home. The date was agreed but I received a email Evri that they would not be coming to pick up the parcel but will come the following day (I took a day off work) Evri Courier did not turn up again. I have wasted my working day off, and 1 day annual leave. Defective goods still in my hallway, waiting to be removed from my home. Evri Tracking No: H00MUD0021013659 I am absolutely furious and disgusted with the service, I will never purchase anything online on Home Bargains Website. No contactable phone number, Customer Service non existent. Very unprofessional company
Date of experience: May 22, 2025
RA
The cashier doesn’t like Asian women
Since home bargains store opened in my area UB7 I prioritised to shop there so that no shops closes down. In the same place there was B&M store before and they closed. So I drive extra miles to buy items for the same price I buy from Aldi only to give them business. But I found a cashier in the store very rude. She gave me a dirty look when I smiled. Perhaps the black lady doesn’t like Asian. I almost finished packing, suddenly I wanted to check the ingredients of the crossant individually packed as I picked them for the first time. She arrogantly said “ customers waiting, hurry up” there was only one customer who was there for a price check. I politely apologised to both of them I said I had to check if it’s non alcoholic or vegetarian. The white customer assured me “ no problem” but the cashier kept on saying “ hurry up”.
Date of experience: May 22, 2025
AW
Customer service that leads the pack
A great selection of items at great prices and the staff in the South Bristol store could not be more helpful. They always have a smile and a 'hello' and there are a great many retailers that could learn from their example. They were incredibly kind to my 84 year old Mum and I can't thank you enough.
Date of experience: May 19, 2025
LP
Waited ages for a fountain that wasn’t…
Waited ages for a fountain that wasn’t in stock. Scott at the Cumbernauld store said he would give me a call when one came in and sure enough I got a call yesterday afternoon to say one had just come in. Really pleased with it and Scott’s help! Thanks ever so much Scott - great customer service.
Date of experience: May 16, 2025
L
Lorraine
US
Need to train staff better to…
Need to train staff better to appreciate customers at Lochee store! No name badge worn by guy who was so unhelpful Didn’t get my £1 coin back from trolley He said the trolleys don’t belong to the store and would not give me my £1 coin Shocking!
Date of experience: May 15, 2025
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