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HomeHolland America Line Reviews
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Holland America Line Reviews

2.5833333333333335 out of 5 stars
2.5833333333333335 out of 5 stars
2.6
|Average|60 reviews

Last reviewed 7 months ago

TrustScore

2.6
2.5833333333333335 out of 5 stars
Average
5 out of 5 stars
16
4 out of 5 stars
4
3 out of 5 stars
3
2 out of 5 stars
13
1 out of 5 stars
24
60 reviews in total

Review summary

Holland America Line receives mixed feedback from customers, with a notable number expressing disappointment. While some reviewers praise the enjoyable cruises to destinations like the Norwegian fjords and commend the friendly staff and excellent food, many others highlight significant issues. Complaints frequently mention misleading cruise descriptions, such as not seeing fjords as expected, and poor customer service, particularly regarding unresponsive support for complaints and refunds. Additionally, some travelers report maintenance problems on ships, including leaks and inadequate entertainment options. Despite a few positive experiences, the overall sentiment leans towards dissatisfaction, with many customers feeling that the cruise line does not meet its premium claims.

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Based on reviews, created with AI

See what reviewers are saying

Hinnie Meints
Hinnie MeintsFeatured

7 months ago

2 out of 5 stars

Onze 1e Cruise met de Rotterdam HAL

Onze 1e Cruise met de Rotterdam HAL, gemaakt naar de Noorse fjorden...een langgekoesterde wens ging in vervulling...Maar er zijn toch bepaalde dingen die niet echt waardering verdienen. Wij zaten op... See more

Joost
JoostFeatured

7 months ago

5 out of 5 stars

Beste cruise

Als je op cruise gaat: Holland America Line is dan het beste aan te bevelen. Ontzorgd, relaxt, goede amusement, geweldig eten, gastvrij en met vertrek vanaf de Kop van Zuid! Onder de indruk!

Peter Cooper
Peter CooperFeatured

7 months ago

2 out of 5 stars

Have cruised with this company several…

Have cruised with this company several times, the longest being a 72 day cruise around half the world in 2010 aboard the Volendam. Whilst the onboard staff were nothing short of incredible the adminis... See more

Thea van Spaandonck
Thea van SpaandonckFeatured

7 months ago

4 out of 5 stars

Heerlijke cruise gemaakt naar de Noorse…

Heerlijke cruise gemaakt naar de Noorse Fjorden, fijn vanaf Rotterdam.

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Flo & Diane
Flo & Diane
1 reviews•New Reviewer
10 months ago
5 out of 5 stars

🌟 Title: A Truly Exceptional Cruise Experience – Thank You Jamal & Rapi!

🌟 Title: A Truly Exceptional Cruise Experience – Thank You Jamal & Rapi! From the moment we stepped aboard our Holland America cruise, we were treated with the utmost care, respect, and attention to detail. I want to especially commend Jamal and Rapi, our stateroom attendants, who went above and beyond every single day. They serviced our stateroom three times daily with impeccable care—everything was always fresh, tidy, and thoughtfully arranged. They kept our mini fridge stocked with our favorite drinks, always remembered our preferences, and treated us with such warmth that it felt like being cared for by family. Their kindness, professionalism, and quiet grace truly elevated our entire cruise experience. Holland America should be proud to have staff like Jamal and Rapi representing the heart of their hospitality. They made our vacation not just relaxing but deeply memorable. This was not just a trip—it was a gift, and we are filled with gratitude. Thank you, Holland America, for creating such a high standard of service. We can’t wait to cruise with you again! — Maria Florence Oliverio & Diane Marie Scott 🌊💙

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wim
wim
1 reviews•New Reviewer
10 months ago
1 out of 5 stars

Mijn vrouw en ik kregen een virus

Mijn vrouw en ik kregen een virus, moesten 5 dagen in isolatie, daarna bleven wij tot het eind van de reis ziek. Wij hadden een superpakket met alles erop en eraan. Daar betaal je dan ook €1500 p.p. voor. Wij hebben, niet alle excursies die in het pakket zaten meegemaakt. Drank, die dus in het pakket zat, hebben wij weinig van genoten. Wij hebben HAL gevraagd ons eventuele schadevergoeding te geven, ook hebben wij verzocht dit op papier te zetten om een gedeelte van onze reisverzekering terug te ontvangen. WAS NIET MOGELIJK! Deze reis heeft ons €6400 gekost en we hebben er weinig plezier van gehad. Beiden: HAL en ING verzekeringen hebben ons in de kou laten staan!

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Z1million
Z1million
1 reviews•New Reviewer
11 months ago
1 out of 5 stars

Holland American refused to refund my deposit

Holland American refused to refund my deposit 106 days before departure. Myself and my wife, who is Chinese and has permanent resident status in the USA had booked a cruise from the US to Japan. Due to the current immigration issues going on in the USA today we decided not to leave the country with fears of her being detained and arrested without merit at all, coming back home. I explained all this when I called to cancel the cruise and I was told my booking was non-refundable. I asked why because I looked up HA's refund policies on-line it stated full refunds if canceled before the 90 day window to departure and I was calling 106 days before departure. I was told my booking was booked as non-refundable. I asked where does it say this, I was not aware of this? I was told it was in my booking summary I received. I than pulled up my booking summary which was 5 pages long and I asked where in the 5 pages of fine print does it say it is non-refundable. The customer service rep could not tell me, just saying, its in there somewhere. Holland American just lost a customer, I will never do business with them again and I will write many more reviews on my experience with them.

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Susan Wensink
Susan Wensink
1 reviews•New Reviewer
11 months ago
3 out of 5 stars

Alaskan cruise - rough start

We had a 14 day land/cruise with Holland America, 10 days land and 4 days cruise. When we arrived in Anchorage, at 12:30am local time, we found that our shuttle was not available and we were to get a taxi and would be reimbursed. Our hotel room was not booked for us until 9am. We were told that we could sleep in the lobby. This happened to 2 other gentlemen that were on our same flight. We have yet to be reimbursed for our taxi ride and have not received anything in regards to sleeping in the lobby. Totally unacceptable!!

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Barbara Nobbe
Barbara Nobbe
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Pluim voor Eva

Ik wil graag een pluim geven aan het kantoor personeel van HAL en met name Eva. Dank voor je hulp met het boeken van onze aankomende cruise naar IJsland samen met ons schoonzusje en zwager. Deze was een ingewikkelde puzzel en moest via hoofdkantoor om groen licht te krijgen. Eva hield mij op de hoogte en bleef mij informeren over de status, ook als er geen nieuws was. Maar gewoon even laten weten, we denken aan je en we zijn er mee bezig. Ik waardeer dit enorm. Dus Eva (werkzaam in Engeland), ik hoop dat je deze door krijgt: Dank je wel! 💐 Groet, Barbara p.s. Nu nog de cruise ...

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Wim VAN DEN BROECKE
Wim VAN DEN BROECKE
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Personeel

We zijn met de MS Rotterdam naar Noorwegen geweest. Mooie nette hutten, lekker eten en heel vriendelijk en behulpzaam personeel. In het bijzonder willen wij assistent maitre D. Christwell bedanken. Zo een eerlijke, lieve, en toegewijde vakman komt men zelden tegen. Ook de barista Afroz van dek 12 verdient een pluim en zeker cruise director Nick is een krak in zijn vak. Mvg, Wim en Nadine Van Den Broecke -Huylebroeck

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Sylvia Rozanski
Sylvia Rozanski
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Great dining experience!

Our third cruise with Holland America and we continue to love it. Overall experience is great, from the service, crew and a specially dining. It is not easy to choose appetizer or entree, when you would like to eat everything from the menu. The Polish chef was outstanding and his dishes are testimony to his talent. Great experience !

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Wilma van Zandwijk
Wilma van Zandwijk
1 reviews•New Reviewer
11 months ago
4 out of 5 stars

Geweldige reis gemaakt met de statendam…

Geweldige reis gemaakt met de statendam . 20 april tot 4 mei Canarische eilanden . Kamers werden 2x per dag goed schoongemaakt . Eten en verzorging prima . We hebben genoten . Voor herhaling vatbaar !!!

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Dhr. Sleutjes,
Dhr. Sleutjes,
1 reviews•New Reviewer
11 months ago
5 out of 5 stars

Wat een vriendelijk personeel op de…

Wat een vriendelijk personeel op de Oosterdam op onze cruise westelijke Middellandse zee. van 14/5 tot 24/5. Alle jongens werkten keihard en waren bijzonder behulpzaam en vriendelijk. Wij zaten in hut 4047 en in het bijzonder willen wij hier noemen Regan. Hij heeft ons alle dagen enorm in de watten gelegd. Topper !!

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klant
klant
1 reviews•New Reviewer
11 months ago
1 out of 5 stars

Nooit meer HAl

Nooit meer HAl Onze hut naast de airco machine kamer Geen hut vrij dus 14 dagen naast herrie 2 stops voorbij gevaren! Nog geen halve excursie als vergoed! Entertainment van het goedkoopste niveau .als het maar hard is wordt er gedacht Vreselijk vanaf 6.30 schalt de muziek je om.je oren Hygiëne ver te zoeken met gevaar norovirus brak uit Diner eetzaal altijd koud Nooit meer HAL

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Dawn Kirkpatrick
Dawn Kirkpatrick
1 reviews•New Reviewer
11 months ago
2 out of 5 stars

Holland America Messed Up & Wouldn’t Take Responsibility

We booked an extended family Alaskan Cruise for $50K. The flights were part of the package. There were a total of 9 of us. There were approximately 6 flight changes made by them or the airlines during the time we booked until we left. When we got to the airport at 3:30am, two of us did not have airline tickets even though we had been receiving emails about the flights. After talking with 3 different people (once they showed up at 4:30am), we were told we had to book additional same day flights for those two people and file a claim with Holland America. It cost $1600!!! After spending a week preparing the documents for the claim, it was denied. I will NEVER cruise with them again and I highly recommend against anyone else taking the risk.

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Aad Mensch
Aad Mensch
1 reviews•New Reviewer
12 months ago
1 out of 5 stars

Not what you get

We are now on a 14 day cruise scandinavian and Baltic States. 2 ports klaipeda and Tallinn are cancelled, because too much wind they said. Don't they have tender boats? You look forward to see those places. It is a pity. On the Rotterdam you have to wait Long time for your food and finding a table. Looks like McDonald's. Too many people on board compared with the size of the ship. What you paid for it, it is not what you get. First time with the Hal and last time.

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Ellen Bleyen
Ellen Bleyen
1 reviews•New Reviewer
12 months ago
4 out of 5 stars

Top ervaring

Alles goed geregeld, ging heel vlot en alles was duidelijk. Zeer behulpzaam personeel, heel vriendelijk!!! Onze kamer bediening werd gedaan door Gato en Agus super kerels!!! Dagelijks een vriendelijke begroeting met je naam, de kamer steeds dik in orde, netjes en met een kleine verassing. TOP ervaring 😁

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Elly Cath
Elly Cath
1 reviews•New Reviewer
12 months ago
5 out of 5 stars

een geweldigs ervaring

Vandaag terug gekomen van een geweldige cruise Noorwegen en Denemarken op de MS ROTTERDAM. Perfect geregeld, vriendelijk en zeer behulpzaam personeel. Eten, denken en entertainment 100%. Was genieten vanaf dag 1. Onze cabin Stewart Dede was "the best", die krijgt van ons een dikke 10

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J. Kromwijk
J. Kromwijk
1 reviews•New Reviewer
12 months ago
4 out of 5 stars

De zevendaagse Cruise Noorwegen

De zeven daagse Cruise Noorwegen, Schotland achter de rug. In één woord geweldig. Aan boord wordt je als een koning behandeld. Personeel is super vriendelijk en het eten is geweldig. Als aanrader zou ik Club Orange erbij boeken. Je krijgt dan een hut upgrade, daar verdien je het al bijna mee terug. Er zitten meerdere voordelen aan, maar daar hebben wij niet zoveel gebruik van gemaakt. Priority inchecken en snel van het schip af, daar hebben wij in ieder geval, geen voordeel van gehad, maar het liep alsnog best soepel. De luxe tas die je zou krijgen, dat is bijvoorbeeld niet meer, helaas. Maar de (prive) eetzaal, waarvan je gebruik kan maken als CO lid, is het dubbel en dwars waard. Alleen daarom zou ik CO al extra boeken. Heerlijk rustig dineren en ontbijten. Ideaal. En zo leuk en vriendelijk personeel daar. Echt gelachen. De Rotterdam waar wij mee vaarden, is groot, maar niet te groot. Overzichtelijk. Ondanks de mei vakantie niet heel veel kinderen aan boord. Gemiddelde leeftijd rond de 50. Let wel op met boarden, je goedgekeurde ETA visa, moet op je telefoon zichtbaar zijn. Je moet dus de mail laten zien. Ondanks dat er gemaild wordt dat het aan je paspoort gekoppeld is, heeft HAL daar geen boodschap aan. En voor de getrouwde dames, boek onder de naam die in je paspoort staat en niet je getrouwde naam, dan wordt je er ook uitgepikt. Wij hebben de excursies aan land van te voren zelf geboekt, niet via de HAL, dat scheelt bakken met geld. Verder is er zat te doen aan boord, je zal je echt niet vervelen. Wij hebben veel in het Crows Nest gezeten en veel gebruikt van de bordspelen, die in overvloed te lenen zijn. Verder hadden we het have it all met het elite drank pakket, onbeperkt frisdrank en een max van 15 alcoholische dranken tot 15 euro, per persoon. Nou daar kwamen wij nooit aan. Een goedkoper pakket, had voor ons prima geweest. Maar we kregen dit als upgrade, omdat we vroeg geboekt hadden. Dus prima. Internet was redelijk, alleen kom je sommige sites, gewoon echt niet op. WhatsApp en bijvoorbeeld de site van het AD werkte prima. Dit was onze eerste, maar waarschijnlijk ook onze laatste cruise. Niet omdat we het niks vinden, integendeel, ik zou het zelfs aanraden. Maar ik ga liever op motorvakantie, dan heb je wat meer vrijheid. Oh ja, als er iemand van HAL dit leest, jullie hotdogs zijn subliem, maar de kroketten die jullie serveren in het Dutch Café, die zijn niet te vergelijken met de kroketten uit Nederland. Die zijn echt niet lekker.

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любимые мелодии Келлерман
любимые мелодии Келлерман
1 reviews•New Reviewer
12 months ago
5 out of 5 stars

Прекрасный корабль просторная каюта…

Прекрасный корабль просторная каюта щтличный дизайн корабля Шоу и музыка в барах прекрасные

Helpful?
Vi
Vi
1 reviews•New Reviewer
12 months ago
1 out of 5 stars

Onmenselijk personeel op kantoor.

Door een overlijden, een aantal dagen voor het vertrek van de cruise, contact gezocht met de reisorganisatie ivm het annuleren van 1 van de 3 kamers. We zijn hier naar door verwezen door de HAL. Gevraagd of er een mogelijkheid was om de ene kamer door te schuiven naar een latere cruise. We hadden gehoord dat het schip overboekt was en mensen gevraagd werd om om te boeken. Toen de reisorganisatie hier over contact had opgenomen met de HAL wisten ze hier ineens niets vanaf. Als HAL gewoon akkoord was gegaan met het omboeken van de kamer, hadden ze uiteindelijk alsnog het geld gekregen voor de kamer. Heel heel jammer dat ze zo onmenselijk zijn in deze situatie. Uiteindelijk gaat het ze alleen maar om het geld.

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Tanya Gurtin
Tanya Gurtin
1 reviews•New Reviewer
12 months ago
1 out of 5 stars

Heart attack on board and care refused

My mum travelled with them and got so sick on board that she was not able to get to the doctor in time before they closed. Asked for help on more than one occassion and was refused. Was so sick the whole time and when she finally got off the ship and made it home, she found out she had a heart attack on board and needed to spent weeks in hospital to recover. I can't believe they dont look after their guests onboard and if someone needs to see a doctor for something so serious, they do not help. We sent a formal complaint which was followed up numerous times and no one bothered to reply. I do not recommend this company and feel lucky my mother survived. The customer service and onboard duty of care is non-existant.

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Paul Newson
Paul Newson
1 reviews•New Reviewer
about 1 year ago
1 out of 5 stars

I am writing to express my deep…

I am writing to express my deep disappointment and concern regarding a recent experience with your company involving a cruise booking from Greece to Florida. A friend of mine, who had booked this cruise, realized it would be far more practical for him to board at the next port, just two days after the original departure. When he contacted your customer service line—spending an unreasonable 1 hour and 45 minutes on the phone—he was informed that this change would incur a €750 surcharge. After lengthy negotiations, this figure was eventually lowered to €250. This raises several questions and serious concerns. What kind of reputable travel company imposes such an exorbitant and arbitrary fee for missing just two days of a cruise? How can a charge that starts at €750 be suddenly dropped to €250, if not to reveal that the original price was inflated or unfounded? Moreover, the excessive time and effort it took to reach this resolution is unacceptable and reflects poorly on the quality of your customer service. As a frequent traveler who has explored the world with Holland America, I expected a far higher standard of fairness, transparency, and efficiency. This experience has severely impacted the trust and goodwill I previously associated with your brand. Going forward, I will seriously reconsider choosing your company again for any future travel plans. I hope you take this feedback seriously and reevaluate the policies and customer support standards that led to this regrettable experience. Sincerely, P S Newson

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Brian Smith
Brian Smith
1 reviews•New Reviewer
about 1 year ago
2 out of 5 stars

Holland America Line experience

We have cruised for about 30 years. I have never felt I needed/wanted to do a review until now. We recently cruised with Holland America Line, Oosterdam,for the first time from San Antonio in Chile to Buenos Aires in Argentina. The cruise included most of the destinations we wanted to visit in the South America region. It was not like any cruise company we had used before I will start with the positives. Boarding was relatively straightforward. The cabin was comfortable, and the crew members we came across were friendly and helpful. The safety demonstration was easy. Watched an instruction video on the room TV, after which we went to our allocated muster station and had our room key checked. Sadly, from there, things were not so good. Before unpacking our cases, we had to clean the shelves and drawer bases before we could put our clothes in/on them. We were told that on the previous cruise, some passengers had suffered from gastro intestinal issues and that prior to the cruise commencing, there had been a deep clean carried out. We were asked to regularly wash our hands and use sanitiser before entering restaurants, which we were happy with. I was laid up for 3 days, feeling quite unwell. That said, during the 14 days on board, I only twice saw a member of staff cleaning the hand rails on the stairways. On the cabin TV, there was a public health warning about consuming raw or undercooked meats, eggs and poultry. Every night, they supplied different cuts of beef. Every time, the meat was red with blood running out of it. Even a beef wellington had blood running out of it. Could that be a source of the gastrointestinal problems on the ship. The meat was that raw they could have tried the kiss of life to revive the animal.As we had a 2 week holiday built round the cruise, we did not pack dressy clothing for the dining room, so we ate in The Lido Market, which was buffet style food but served by the staff due to the gastrointestinal issues. I could not get a hot coffee, but I could get hot tea. I did not once get a hot meal while on the cruise. It was always barely warm. On the third last night, we got into the Dining Room. A much more leisurely experience. The soup was extremely hot. I had brisket as a main and was surprised that that was not hot, barely warm. The tips for the staff were $17 per person per night. The cruise line described that as "their compensation"!!. What does that mean? Are the passengers on each cruise temporary crew employers? There are 1964 passengers. Potentially, the passengers create $467,432 in gratuities. There are 783 members of crew, but not all will get a share of the gratuities. If 650 are entitled to a share, they will receive about $719 per 14 night cruise, $1438 per month. That is not bad money unless they pay for board and food. Whether they receive payment from Holland America Line or not, that is a huge "compensation" One other thing, they hold $30 per person per day to cover your expenditure on the cruise, $420 each. I changed the account to be used when I arrived on the ship. It took 30 days !! to get it back in my bank account. I have emailed them several times and they don't have the courtesy to reply. NEVER AGAIN will I set foot on a Holland Ameria Line ship

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About Holland America Line

Holland America Line is a well-established cruise line that specializes in providing a range of cruise vacation packages to various destinations, including Alaska, Europe, the Caribbean, Hawaii, and the Mediterranean. With over 150 years of experience in the travel industry, the company focuses on delivering carefully crafted itineraries, spacious ships, and a commitment to exceptional hospitality. The target market for Holland America Line includes travelers seeking memorable cruise experiences, whether for family vacations, romantic getaways, or adventure-filled explorations. The company offers a variety of amenities, including fine dining, entertainment options, spa services, and the convenience of 24-hour room service, catering to the diverse preferences of its guests. Through its user-friendly website, customers can easily find and book their desired cruise packages, ensuring a seamless planning experience.

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