Holland America Line
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Holland America Messed Up & Wouldn’t Take Responsibility
We booked an extended family Alaskan Cruise for $50K. The flights were part of the package. There were a total of 9 of us. There were approximately 6 flight changes made by them or the airlines during the time we booked until we left. When we got to the airport at 3:30am, two of us did not have airline tickets even though we had been receiving emails about the flights. After talking with 3 different people (once they showed up at 4:30am), we were told we had to book additional same day flights for those two people and file a claim with Holland America. It cost $1600!!! After spending a week preparing the documents for the claim, it was denied. I will NEVER cruise with them again and I highly recommend against anyone else taking the risk.