Holland America Line
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Heart attack on board and care refused
My mum travelled with them and got so sick on board that she was not able to get to the doctor in time before they closed. Asked for help on more than one occassion and was refused. Was so sick the whole time and when she finally got off the ship and made it home, she found out she had a heart attack on board and needed to spent weeks in hospital to recover. I can't believe they dont look after their guests onboard and if someone needs to see a doctor for something so serious, they do not help. We sent a formal complaint which was followed up numerous times and no one bothered to reply. I do not recommend this company and feel lucky my mother survived. The customer service and onboard duty of care is non-existant.