Holland America Line
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Holland American refused to refund my deposit
Holland American refused to refund my deposit 106 days before departure. Myself and my wife, who is Chinese and has permanent resident status in the USA had booked a cruise from the US to Japan. Due to the current immigration issues going on in the USA today we decided not to leave the country with fears of her being detained and arrested without merit at all, coming back home. I explained all this when I called to cancel the cruise and I was told my booking was non-refundable. I asked why because I looked up HA's refund policies on-line it stated full refunds if canceled before the 90 day window to departure and I was calling 106 days before departure. I was told my booking was booked as non-refundable. I asked where does it say this, I was not aware of this? I was told it was in my booking summary I received. I than pulled up my booking summary which was 5 pages long and I asked where in the 5 pages of fine print does it say it is non-refundable. The customer service rep could not tell me, just saying, its in there somewhere. Holland American just lost a customer, I will never do business with them again and I will write many more reviews on my experience with them.