Holland America Line
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I am writing to express my deep…
I am writing to express my deep disappointment and concern regarding a recent experience with your company involving a cruise booking from Greece to Florida. A friend of mine, who had booked this cruise, realized it would be far more practical for him to board at the next port, just two days after the original departure. When he contacted your customer service line—spending an unreasonable 1 hour and 45 minutes on the phone—he was informed that this change would incur a €750 surcharge. After lengthy negotiations, this figure was eventually lowered to €250. This raises several questions and serious concerns. What kind of reputable travel company imposes such an exorbitant and arbitrary fee for missing just two days of a cruise? How can a charge that starts at €750 be suddenly dropped to €250, if not to reveal that the original price was inflated or unfounded? Moreover, the excessive time and effort it took to reach this resolution is unacceptable and reflects poorly on the quality of your customer service. As a frequent traveler who has explored the world with Holland America, I expected a far higher standard of fairness, transparency, and efficiency. This experience has severely impacted the trust and goodwill I previously associated with your brand. Going forward, I will seriously reconsider choosing your company again for any future travel plans. I hope you take this feedback seriously and reevaluate the policies and customer support standards that led to this regrettable experience. Sincerely, P S Newson