Klarity Health is an online healthcare platform that provides affordable medical appointments with licensed providers. The company focuses on offering a range of services, including mental health care, weight loss management, prescription refills, and everyday medical needs. Klarity Health aims to facilitate same-day appointments, ensuring that patients have timely access to necessary care from board-certified professionals. Targeting individuals seeking convenient and cost-effective healthcare solutions, Klarity Health accepts major insurance plans as well as cash payments, making it accessible to a broad audience. With a user-friendly interface, patients can connect with healthcare providers and receive care without long wait times. Klarity Health is committed to supporting its customers' diverse health needs by offering a comprehensive marketplace for various medical services.
Klarity Health receives a mix of feedback from its users, with a notable 76% of reviews being positive. Many customers praise the professionalism and thoroughness of their providers, highlighting experiences with knowledgeable and caring staff who listen attentively to patients' needs.
The convenience of the service, including quick appointments and effective prescription management, is also frequently mentioned as a significant benefit. However, there are substantial complaints regarding communication issues, particularly with the patient portal, where users report difficulties reaching their providers. Some reviewers express frustration over missed appointments and unresponsive staff, leading to dissatisfaction despite the quality of care when appointments occur.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 341 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.9 | 14 |
| Oct 24 | 4.7 | 14 |
| Nov 24 | 5.0 | 8 |
| Dec 24 | 4.3 | 4 |
| Jan 25 | 4.1 | 14 |
| Feb 25 | 4.8 | 17 |
| Mar 25 | 3.9 | 20 |
| Apr 25 | 3.7 | 9 |
| May 25 | 4.0 | 23 |
| Jun 25 | 4.1 | 18 |
| Jul 25 | 3.4 | 23 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 341 most recent reviews.
“My Nurse Practitioner was amazing and knowledgeable”
“James Adjin was my provider”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 2.0 out of 5 (poor) | 2.8 out of 5 (fair) | −17% | 341 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.6 out of 5 (poor) | 4.6 out of 5 (good) | — | 1,000 | |
| 3.9 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | — | — | 45 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 12 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | — | 10 |
Bottom line: Klarity Health is #4 of 5 on overall rating in this group. On website & app, Rula scores higher (4.6 vs 2.8).
341 reviews of Klarity Health. Filter by what matters to you.
Yea they are flagging it right now as well. They obviously focus more on bad publicity than what they should really be doing - helping address their clients needs. It has been over 800 hours since I have heard back from the "provider". If you see positive listings below - it was probably from previous year when they actually were useful.
I switched to Klarity from a competitor in hopes of better customer service. While I will say the customer service is very responsive, they are very limited in what they can do or help in case of a problem. For over a year I have not experienced any issues, I like the provider I am paired with; however, in the case when where the provider has an emergency and is unable to fulfill prescriptions or even respond to messages, Klarity has no answers. Even if you are out of medication, there is nothing Klarity customer service can or will do. You either have to wait for your doctor to respond (which has been over two weeks) or they tell you to switch to another provider in which you would need to pay another $150 fee and schedule another appointment depending on availability typically another 1-2 weeks of waiting. So, unfortunately, you are just out of luck with no medication and no answers and when you rely on medication, having no answer in an emergency is unacceptable. In summary for rating purposes: Customer Service Response time - 5 Star Customer Service Effectiveness - 1 Star Overall Rating if there aren't Issues - 5 Star Overall Rating if there is any issue - 1 Star Website says 24/7 Access to Provider - 1 Star. This is a false statement. You message the provider through a portal and cross your fingers hoping for a timely response. Website says Free Transfers between Providers - 1 Star. This is also a false statement.
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The intake form is very very very very very long and lengthy and there was service maintenance in my area at the time so completing it took just about all day here and there. From there I had an appointment with someone with a heavy accent and her own agenda clearly from the get go. She didn't listen to anything I said but told to worry about other things like my sleep and refused to give me any of the prescriptions I said I had taken successfully and tried to bombard me with expensive tests from a sister company. I wonder if it was a salesman and not an actual doc. When asked to switch providers they told me no and basically blamed it on there being so much red tape in Texas. Worst decision for my mental health to reach out to this company
HORRIBLE CUSTOMER SERVICE. My first refill appointment my provider did not attend and had to be rescheduled a week later so I went a week without my rx. Then my provider told me she didn't need anything from me for 3 months. She scheduled a refill appointment didn't tell me, I missed it, rescheduled, I filled out the form, and STILL HAVE NOT HEARD FROM THE DR or the customer service. It's been 3 weeks I've been without my refill and I am struggling. I have gotten no response, only an automated email. I've emailed dozens of times and nothing has been resolved. There is no customer service phone number to talk to a real person. This is extremely unprofessional and frustrating I DO NOT RECOMMEND. Save your money.
Klarity was a disaster for me. I wish I never spent $150 on the initial appointment with a clinician who seemed like I was boring her the whole time and made me feel super uncomfortable. Oh, and I couldn’t find anywhere to get an EKG as their clinician wanted (she initially suggested my Primary, but that office doesn’t do them… and then I had to call a bunch of random clinics trying to find where I could get an expensive EKG done, and the answer is apparently nowhere), so I couldn’t get my prescription refilled, anyways. Another giant waste of time. When I complained about everything to customer service, they originally offered to just have me pay $59 to switch providers (gee, thanks), but then sent an email saying they think I should get an in-person provider. And then they cancelled my follow-up. It was all really weird.
The system to actually get in and set the appointment up is a nightmare. Out of my laptop, tablet and phone, only my phone was able to get in. Doctor was late, blaming it on over scheduling. Gave me a new medication, and he told me I would have appointment for 2 weeks out with a time, but nothing was scheduled. With new mental health medication and no follow up, that's irresponsible at the very least.
Made my first appointment for it only to get rescheduled 20 minutes before it was initially supposed to happen. Then 20 minutes before my rescheduled appointment the doctor cancels. I tried calling customer service but no answer. DO NOT TRUST THIS COMPANY. I hope I get my money back.
I recently started my ADHD treatment journey with Klarity. I ended up being paired with a wonderful provider, and if this was the end of my story Klarity would be getting 5 stars. However, after my first session I was notified my provider would be leaving Klarity and I would be set up with a new provider. Klarity then decided to notify me, a month later, that they currently did not have any available providers and that they wished me the best of luck. I am now left without medication, which wouldn’t have been a problem with some kind of warning. This company is abysmal in terms of patient care and customer service. I’d suggest avoiding at all costs. Edit: including more information: I ended up paying $149 for the initial setup, and then $59 for a follow up. The follow up said they would get my prescription in order, and that I was in the process of being transferred to my new provider. However, my prescription was never called in, I was charged $59 in advance for the follow up, and then told to just “go figure it out myself.” So, long story short I’m out $208, and I feel utterly scammed and that KlarityADHD is taking advantage of mental health needs.
I tried to use this service, the problem was no follow up. Then no response when a ticket was created asking to just be refunded because the provider wasn’t getting back to me. No response again they just closed that. So $150 dollars to just be ignored, don’t use this service
My doctor was supposed to have sent a refill. I'd call the pharmacy they said they have nothing this process repeated with her not responding for days about 5x before she just never responded customer care did nothing
Klarity recommends providers who, even if they believe that you have a diagnosis and cannot legally write you a prescription that a pharmacy can legally filled, and will not refund for that appointment. In California, for most ADHD medicines, prescriptions can only be filled by providers within 50 miles under state law, and state law requires that an in-person appointment occur in order to continue treatment. Klarity does not inform California residents of those requirements and: a) will not refund for appointments with providers who couldn't legally provide the services they advertise; and b) charges an additional fee for the in-person appointment their website says you don't need. Other states may have similar requirements, and Klarity customer service has both repeatedly said they are not responsible for such issues and has repeatedly stopped responding over email (and has no way to call them). Get an in person provider, Klarity is awful.
Update: ONE WEEK LATER AND STILL NO REFILL My provider is great, but the systems in place are terrible. No customer service number to call, and they have this redundant form (of easy questions the doctor could cover in less than a minute) filled out each month. Problem is.... Their systems don't even register your form being filled out sometimes. That may not sound so bad, but when you miss the deadline, they cancel your refill and then force you to schedule another appointment to rehash your previous conversation with the provider... And pay an entirely new fee for the month! The frustration of their systems makes it ALMOST not worth the convenience of staying home
Was charged $300 to never be seen by a provider. I waited 30 minutes in the link that was emailed to me just to be told AFTER my appointment that my provider used a different link. I requested a refund and was told I could not be refunded.
I got service for couple months and after I could get my medicine any more or get in touch with doctor or coordinator, nobody answer my emails or phone.
Worst thing ever
This is a joke, waste of money! The person writing the prescriptions license isn't valid. I've been to a couple pharmacies & they won't fill them due to the dr not being able to write a legitimate prescription. Can't get an actual letter with diagnosis to take to a local Dr or to provide to employers, so it's all a waste of money! I'm so furious with this!
Every single appointment I have had with this place has only been shown to me a day or two before the actual event. My medicine is just arbatrarily put in with no timing in mind and I am constantly getting randomly charged. Now my nurse/doctor had been giving me the run around for days, knowing I am almost out. All of that and I have no way of getting help or a new rep.
Klarity Health is an online healthcare platform that provides affordable medical appointments with licensed providers. The company focuses on offering a range of services, including mental health care, weight loss management, prescription refills, and everyday medical needs. Klarity Health aims to facilitate same-day appointments, ensuring that patients have timely access to necessary care from board-certified professionals. Targeting individuals seeking convenient and cost-effective healthcare solutions, Klarity Health accepts major insurance plans as well as cash payments, making it accessible to a broad audience. With a user-friendly interface, patients can connect with healthcare providers and receive care without long wait times. Klarity Health is committed to supporting its customers' diverse health needs by offering a comprehensive marketplace for various medical services.
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