Klarity Health is an online healthcare platform that provides affordable medical appointments with licensed providers. The company focuses on offering a range of services, including mental health care, weight loss management, prescription refills, and everyday medical needs. Klarity Health aims to facilitate same-day appointments, ensuring that patients have timely access to necessary care from board-certified professionals.
Targeting individuals seeking convenient and cost-effective healthcare solutions, Klarity Health accepts major insurance plans as well as cash payments, making it accessible to a broad audience. With a user-friendly interface, patients can connect with healthcare providers and receive care without long wait times. Klarity Health is committed to supporting its customers' diverse health needs by offering a comprehensive marketplace for various medical services.
Klarity Health has a positive customer experience.
Klarity Health receives a mix of feedback from its users, with a notable 76% of reviews being positive. Many customers praise the professionalism and thoroughness of their providers, highlighting experiences with knowledgeable and caring staff who listen attentively to patients' needs.
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The convenience of the service, including quick appointments and effective prescription management, is also frequently mentioned as a significant benefit. However, there are substantial complaints regarding communication issues, particularly with the patient portal, where users report difficulties reaching their providers. Some reviewers express frustration over missed appointments and unresponsive staff, leading to dissatisfaction despite the quality of care when appointments occur.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.1
341
100%
-0.1
● Low
4.1 / 5 overall
=
341 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
3.8▼ 0.1
12-month avg
4.2
All-time
4.1
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
4.9
14
Oct 24
4.7
14
Nov 24
5.0
8
Dec 24
4.3
4
Jan 25
4.1
14
Feb 25
4.8
17
Mar 25
3.9
20
Apr 25
3.7
9
May 25
4.0
23
Jun 25
4.1
18
Jul 25
3.4
23
Aug 25
5.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 341 most recent reviews.
Top praiseof 260 positive reviews
Helpful support23%
61 mentions
Customer service20%
52 mentions
Fast & efficient19%
49 mentions
Easy to use17%
45 mentions
“My Nurse Practitioner was amazing and knowledgeable”
On “Helpful support” · Jul 31, 2025
Top complaintsof 77 negative reviews
Customer service40%
31 mentions
Payment issues22%
17 mentions
Charges18%
14 mentions
Response time17%
13 mentions
“James Adjin was my provider”
On “Customer service” · Jul 12, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hospitals & Clinics.
Overall rating and review count for this company and similar companies
Klarity keeps what it does minimal and does it well
Klarity is a simple, minimal service, but it can be an important lifeline for people in many situations. In between jobs and without access to health insurance, I have found this to be an affordable way to work on my mental health. I have had a better experience than I did with a much more expensive traditional provider. The appointments are brief, and so this is not a place to get a great deal of support and information from your health provider. If you want to learn how to track the impacts of medication or aren't even sure how to start learning about self-care on medication, then this might feel a little overwhelming to you. If you feel good about advocating for yourself and are ready to find support and resources on your own, then Klarity will probably be just fine for you. My provider has been very skilled at using our brief time and I think we are off to a good start.
The customer service team was outstanding. Responses were very timely, answered all my questions very thoroughly and gave me alternate options based on my specific scenario.
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Klarity is such an amazing platform, the customer service is so amazing, and my doctor, Dr. Omoleme, is the best doctor I have ever had. This is the only place I will ever go for my mental health. They changed my life for the better!
I get the medicine I need to not kill myself on a monthly basis with very little effort and an affordable price. I don't even have to drive anywhere except the pharmacy. Sick people shouldn't be punished and have to waste time out of their day just to feel normal. Five stars try a teledoc
Had no idea what to expect, or even how legitimate Klarity was if being 100% honest. But with quality plummeting & prices soaring with Psychiatric Practices in my area, I rolled the dice.
Had a few “hiccups” in the beginning with connecting with the right Provider. But to my surprise, Support was INCREDIBLY fast in responses, real answers, & actual help - something I’d grown unaccustomed to in other support services today.
Support was on top of every issue I had in getting setup with the Provider & initial appt. Replies were quick, with straightforward help & answers - none of the “run around” often used to with Support. It was actually refreshing.
_____________
THE RESULTS
- Got connected with a great Provider.
- Got my appointment in fast.
- Got my scripts sent in & pharmacy filled.
- Got charged exactly as advertised.
- Got quickly all setup for future refills.
All exactly as Klarity stated. Something I feel has become rare from companies today.
____________
THE REALITY
While this was my own personal experience, I can see how it may not be the same for everyone. I believe it largely depends on the specific Provider you connect with.
- Find Your Optimal Provider
Don’t be afraid to cancel, & ask/choose for a different Provider if you feel something is not right or a “fit”. The one fault I found with Klarity’s system was not giving enough info on the Provider upfront, until AFTER you choose them & setup an appt date. That’s when you see their “specifics”. I actually canceled with 3 different Providers near immediately & Support still connected me with the perfect one in the end.
- Where You Live, Matters. A Lot.
Depending on your state & its own laws/regulations, plays a major factor in your results. Researching your state’s laws & your specific needs 1st, will save you a lot of headache. Some things truly are out of Klarity’s hands - they are not exceptions to the law, regardless of how fair/unfair your specific state’s laws seem. Unfortunate, but the reality.
- Your Pharmacy Matters.
Even if all goes perfect, your Pharmacy has the power to end your journey here early. This is out of Klarity’s, your Provider’s, & even your own hands. Some have no issue, some do. Especially regarding Schedule II Drugs. I had no issue here personally, but if you do, try another Pharmacy & ask your Provider to send new scripts there.
- Rely on Customer Support.
I seriously can’t expressed how impressed I was with this. Any issue I defaulted right to Support & they were always quick to return with real answers, & importantly - real results.
___________
ULTIMATELY
Don’t give up. Do your best to keep your patience & not get frustrated in the process.
- Personally dealing with getting the right service for my own condition over the past 15+ years, I know exactly how frustrating the process can be. Especially if you require a Schedule II Drug prescription. But I can honestly say (against all initial expectations), this actually ended up all working out perfectly for me.
- If you’re struggling to find the appropriate service, or something that’s actually affordable, it’s absolutely worth it to at least give Klarity a chance. Work with Support, don’t settle for the wrong Provider, & Klarity may wind up being the end of your headache in finally finding a service that actually works.
______
TLDR; Can’t speak for everyone’s experience here, but if you’re looking for any affirmation this service is both real & can actually work out - Yes. I can attest this service worked out exactly as stated for me. Got a great Provider & Scripts filled. Would recommend trying.
I got the much needed medication, that helps me be more normal as far as being able to think without thousands of variations of ways to handle something. I can function again, and actually stay focused on one task or thing at a time without the anxiety that comes with ADHD, and not doing anything.
My experience with Klarity has been great! It was easy and convenient to schedule an appointment. My appointment with Amethyst was great! She is very empathetic and I felt at ease in our appointment. Although we had a short time, I felt validated in my experiences.
The attention to my concerns and needs is top notch. I always feel heard and taken care of. From doctors to customer service folks. Thank you Klarity Team!
Dr Johnson has been wonderful in making sure that my mental health as a whole is being taken care of. I have been able to gain control back of my life and been able to get back to being me.
I recently moved and needed help transferring to a new provider. Everything was handled very smooth, efficient, and fast. Very helpful and polite staff. Great experience.
Klarity promptly addressed my concerns with my provider and cleared up the issue, and got me to a new provider who actually cares about my mental health. So far so good
Affordable, easy, comfortable sessions. I personally was less embarrassed and anxious talking to a doctor from my own home about issues that impact my daily life. Dr. Debra Zimmer is genuine, and that makes these visits easier to discuss honestly. I’ve experienced benefits after being diagnosed, and feel genuinely hopeful for my mental health future.
As a nurse myself its hard to find a good provider that will actually listen to you and since I started with klarity back in Aug 2022 it has been nothing but amazing! The doctor responds so quickly when you have a question or concern, Also provides other resources for you in your health such as what vitamins you need while taking certain medications that I myself didn't know. Overall experience is worth it! My doctor is Ernest J. Emery, AGACNP-BC he is amazing!!
Klarity Health is an online healthcare platform that provides affordable medical appointments with licensed providers. The company focuses on offering a range of services, including mental health care, weight loss management, prescription refills, and everyday medical needs. Klarity Health aims to facilitate same-day appointments, ensuring that patients have timely access to necessary care from board-certified professionals.
Targeting individuals seeking convenient and cost-effective healthcare solutions, Klarity Health accepts major insurance plans as well as cash payments, making it accessible to a broad audience. With a user-friendly interface, patients can connect with healthcare providers and receive care without long wait times. Klarity Health is committed to supporting its customers' diverse health needs by offering a comprehensive marketplace for various medical services.
