Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 951 - 960 of 996 reviews
EC
DO NOT USE FOR HOSTING - shocking service and support
Absolutely shocking support and even more disappointing service. We have used Heart as a reseller and hosting for little over a year and every time they let us down. We have had countless issues with their hosting, staging and support, which do not get escalated or resolved within a reasonable time frame. Our company website hosting failed with Heart Internet, and with no way of speaking to senior technical support staff, and the slow, outdated ticket system, it has left our company with no website for over 18 hours.
Date of experience: October 22, 2021
MM
Used the online chat facility to solve…
Used the online chat facility to solve some email problems. Much easier and quicker than phoning the help line. Thanks Vasil
Date of experience: October 22, 2021
PT
Great online support
I find support can be patchy when done through chat but not with this supplier. Helpful and attentive, they didn't go off and leave me to deal with someone else Solved all my queries and some were very complicated Very pleasant experience
Date of experience: October 21, 2021
AH
Courteous, swift and professional
I rang to make changes to a package and it was dealt with courteously, swiftly and professionally.
Date of experience: October 21, 2021
DS
Brilliant service
I've been with Heart for about a decade now. They are always so efficient, quick and helpful with all my internet needs. Brilliant people and company - thanks
Date of experience: October 21, 2021
AR
I have been with Heart internet for…
I have been with Heart internet for many years and have very little problems. The few problems I had was resolved very effectively
Date of experience: October 20, 2021
HK
The shared server speed is often quite…
The shared server speed is often quite slow. Over all good service.
Date of experience: October 19, 2021
sm
Excellent service
Excellent service, answer all questions (even the silly ones) helpfully and without judgement!
Date of experience: October 19, 2021
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