Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 961 - 970 of 996 reviews
G
Graham
US
Consistently excellent online support
Heart Internet's online support is consistently excellent. Today, the support agent sorted out problems with renewing and installing an SSL certificate into the website domain within minutes, saving me considerable time and a lot of head-scratching! The agent was, as usual, knowledgeable, efficient and courteous. There's nothing to fault at all.
Date of experience: October 19, 2021
JY
Heart Internet Support Team
For me the Heart support team have always been helpful, knowledgeable and understanding. They go the extra mile to help with issues at the fringe of my understanding. It's a big part of the reason I stay with Heart. Big thanks from me. John.
Date of experience: October 19, 2021
NC
Good Customer Service
Ever since we are with Heart Internet, I have noticed constant improvement as far as customer service is concerned. Response is pretty quick and problems get solved. Hardly have faced any major issues so far , which proves their good service otherwise as well.
Date of experience: October 19, 2021
OA
I had the good luck to be attended to…
I had the good luck to be attended to by Ralitza Ivanova who made the whole customer experience so easy, so reassuring and so fun for me.
Date of experience: October 18, 2021
HW
Good customer service
The online interface is a little outdated and it can be hard to find certain functions, but their support both through chat and phone is always pretty good at finding all issues and very friendly. Am very happy with their services all-in-all.
Date of experience: October 15, 2021
mp
Fantastic Customer Service
I have just been speaking to Ralitza and she has been amazing. We have been with Heart for years and have always had the highest level of customer service and their servers are very reliable. Would recommend without hesitation.
Date of experience: October 15, 2021
LW
Always available for good support
Always available for good support
Date of experience: October 14, 2021
CK
First class customer support.
First class customer support, exceptional hosting service.
Date of experience: October 14, 2021
RB
Excellent support from Tsvetomir…
I had excellent support from Tsvetomir who fixed my Wordpress time out issue really quickly. Thanks very much!
Date of experience: October 13, 2021
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