Review summary

Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

Fo

Friend of Ted

5 out of 5 stars
Online chat support was quick and easy.

Online chat support was quick and easy.

NB

Nigel Blake

5 out of 5 stars
Excellent customer support

I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.

am

andy matthews

5 out of 5 stars
I’ve been with Heart for many years and needed to reduce costs

I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart

D

Darren

5 out of 5 stars
Quick response to ANY support request

Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.

Company details

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All reviews

1,000 total • Write a review

Showing 901 - 910 of 996 reviews
SW
5 out of 5 stars

So so helpful and quick

So so helpful and quick. Honestly don't know where I would be without Heart Internet Support. Special shout out to Tsvetomir who spent ages with me setting up my new business email.

Date of experience: November 25, 2021

C
5 out of 5 stars

Very helpful and fab service from Vasil

Very helpful and fab service from Vasil

Date of experience: November 25, 2021

NT
5 out of 5 stars

Quick Customer support

Quick Customer support with my Question. Got the desired outcomes. good friendly service

Date of experience: November 24, 2021

J
5 out of 5 stars

Excellent and quick support

Excellent and quick support and advice from Maggie at Heart Internet

Date of experience: November 24, 2021

KC
5 out of 5 stars

Updating PHP

very quick solution found and help offered to carry out the changes

Date of experience: November 24, 2021

D
5 out of 5 stars

After speaking with Ralitza I can…

After speaking with Ralitza I can honestly say the service I received from Heart was fantastic. Ralitza was very knowledgeable, very quick to respond, was straight to the point clear and concise which I really appreciated. I would highly recommend using their services as their support is very good A+

Date of experience: November 24, 2021

SS
5 out of 5 stars

I am a complete cretin when it comes to…

I am a complete cretin when it comes to techy stuff, but with help of two operatives - Ralitza and Vasil, they managed to talk me through a domain name transfer and give me advice on which package I needed - without trying to sell me the most expensive, over the top stuff! They were extremely patient with me - and I appreciated the time they both took.

Date of experience: November 24, 2021

GD
5 out of 5 stars

Amazing help on getting my SSL set up…

Amazing help on getting my SSL set up thank you for your patience and understanding

Date of experience: November 24, 2021

DA
5 out of 5 stars

Heart Internet always great support

Great service the operator/helper was so knowledgeable and a great help and it was a really quick way of solving my issues

Date of experience: November 23, 2021

K
5 out of 5 stars

Excellent 'chat' support with no…

Excellent 'chat' support with no issues, clear instructions and requests made addressed in a few minutes. Couldn't ask for better

Date of experience: November 23, 2021

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