Online chat support was quick and easy.
Online chat support was quick and easy.
3.8
Great
1,000 reviews
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1-star
💬Hasn't replied to negative reviews
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Review summary
Heart Internet has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer support
I've hosted my website with Heart for many years and recently had an email problem. Turned out to be at my client end, nothing to do with Heart, but Andrew Welsby on their support team was really hepful and managed to pin down the problem and help me sort it. I've always found them quick to provide excellent support which is why I've stayed with them for years.
I’ve been with Heart for many years and needed to reduce costs
I’ve been with Heart for many years, I have had to stop working recently due to ill health and had a renewal notice through a few days ago. I contacted Heart to ask if I could ‘reduce’ my package as I no longer needed it but wanted to keep my email addresses etc. I used the online service and had a very quick response from the customer services guy called Andrew Welsby, within a day he sorted out exactly what I needed and kept me advised as things progressed. Reminded me why I stayed with Heart for many years! Excellent service and plans at very reasonable prices. Top marks for their service and most appreciated. Thank you Heart
Quick response to ANY support request
Quick response to my support request. Simple explanation on how to resolve. Highly recommend heart, fair play to them not had a problem with any of their services and I have sites, email and domain parking, like the fact there is no messing about and all the tech persons actually know their stuff.
Company details
Information provided by various external sources
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Contact info
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Website
www.heartinternet.uk
All reviews
1,000 total • Write a review
Showing 891 - 900 of 996 reviews
MC
Excellent support
Asked two support questions and got answers to both
Date of experience: December 13, 2021
SM
Thank you Tsvetomir!
Superb support from Tsvetomir regarding the change in some DNS / nameserver records for a URL. Right from the start of the conversation I knew Tsvetomir knew exactly what he was doing and that I was in safe hands.
Date of experience: December 7, 2021
HS
Amazing customer service and support
Amazing customer service and support - quick and sorted my issue out immediately. Went above and beyond.
Date of experience: December 7, 2021
SL
Had an issue with email smtp server
Had an issue with email smtp server, quick chat session and it was resolved
Date of experience: November 30, 2021
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