Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

A

AH

1 out of 5 stars
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c

customer

5 out of 5 stars
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

RD

Ronnie Dobson

1 out of 5 stars
I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

AK

Andy Kennedy

1 out of 5 stars
I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

Vehicles & Transportation

Information provided by various external sources

UK's leading retailer of automotive, cycling, leisure and outdoor products

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Showing 901 - 910 of 996 reviews
AS
1 out of 5 stars

Halfords believe they are a professional company but they are worse than Amateur

I had a click and collect order and had not been informed my order was in store when I called customer services they said they would get the store manager to contact me. Needless to say they didn't so a few days later I called again, they gave the same answer. two days after I went to the store to speak to the manager who said my order was cancelled and then after checking found my item in the store room awaiting collection

Date of experience: May 20, 2025

L
1 out of 5 stars

Don’t subscribe to premium membership……

Don’t subscribe to premium membership… it’s an ordeal to try to cancel it. You have to REQUEST a cancellation, after which they contact you to find out why and ask if you know then benefits of it. When they did this, I confirmed that I wanted to cancel (more than a month in advance of the renewal date) and I was still charged for the renewal. After contacting them for the third time they finally cancelled the membership.

Date of experience: May 20, 2025

K
1 out of 5 stars

I ordered something 3 weeks ago

I ordered something 3 weeks ago, which has gone missing, and the Halfords customer service team has been dreadful at helping me. I'm £160 down without my order

Date of experience: May 20, 2025

AW
1 out of 5 stars

I bought an invertor for £45, they delivered to wrong address it's not their fault.

I bought an invertor for £45, they delivered to wrong address. So no invertor and £45 out of pocket address all Halfords do is drag their heels. Having to jump through hoops to find out what's happening. 10 days later still no word of refund.

Date of experience: May 20, 2025

M
4 out of 5 stars

pretty good

Ordered a couple of Faraday pouches for car keys. Online review by Auto Express gave 3.5 stars but a fairly good write up. Very competitive price - especially as the rival Hilka product listed by Screwfix seems unobtainable! I was given a delivery date of about a week, but was informed that I could collect much earlier. Product fits my keys snugly. In store staff member at Cromer was friendly and efficient. The only negative is that a mobile contact is a required field. As I don't use a mobile phone I had to quote someone else's. All the messages relating to my purchase were sent to my email address, so why can't the mobile contact be optional?

Date of experience: May 20, 2025

RA
1 out of 5 stars

Rude service and false information

I purchased a bike cleaning kit and was offered a £5 discount if I gave my email. Despite saying I didn't own a car I was signed up to their motoring club with false car details logged in my name. The girl at the till was very abrupt, huffing each time I didn't wish to share personal details. Trying to get it cancelled has been very time consuming.

Date of experience: May 20, 2025

DF
1 out of 5 stars

Halfords online home delivery

Having defaulted to sending an order to an old address, despite specifying a new one, I tried to immediately cancel the order as is my consumer right. The web site refused to allow a cancellation so I phoned them immediately, 1 hour after placing the order & 6 hours later. On the final call I was finally told that they do not allow online orders to be cancelled but I would need to return it (at my cost) once it was delivered. This breaches consumer law. DO NOT USE HALFORDS. In my case as the goods (oil) would be delivered to an old address I physically couldn't receive & return anyway. As I also couldn't change the address on their system they have made the return of the goods impossible. Also in breach of consumer law. I repeat DO NOT use Halfrauds

Date of experience: May 19, 2025

W“
1 out of 5 stars

Worst ever service from a retail outlet

Booked my bike in for a free 25 point check last week in Fenton, Stoke. Man came to take a look at my bike and said it was fine, turned around and went back to whatever he was doing. He barely looked at my bike. Why do they employ people like this ?

Date of experience: May 19, 2025

PC
1 out of 5 stars

Order never came

waited in all day but order never came,tracking sais parcel is now back at depot after being out for delivery all day ,rang Halfords and absolutely no help at all ,told them I want refund as sick of waiting after 7 days ,complete waste of time ,never using Halfords again ,useless ,customer service team is about as much use as a chocolate tea pot

Date of experience: May 19, 2025

C
1 out of 5 stars

Bought a square trailer style reg from Durham Centre, still not recieved??

Bought a square trailer style reg plate. It had to be ordered in. I bought this in store, for collection the next monday. I went twice that week still not here 2 weeks later. Online track your order does not work. No customer care email or way to contact other than phone which I cant wait on the phone line when Im at work. Can I get an update ?? I need a reg plate or a refund. Im not treking over to your store again without it being there. absolute shambles

Date of experience: May 19, 2025

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